Author Topic: How to stop SENDING read receipts?  (Read 17396 times)

My-Aquamail

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How to stop SENDING read receipts?
« on: May 16, 2017, 11:24:13 am »
Aquamail automaticly sends read receipts if I have read a mail.
How can I stop this (deactivate)?

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #1 on: May 16, 2017, 12:00:25 pm »
The sending of read receipt IS disabled !!!

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #2 on: May 16, 2017, 12:20:10 pm »
Samsung S7 Edge
Android 7.0
Aquamail 1.9.1-360

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #3 on: May 16, 2017, 02:38:25 pm »
Sent.
We will see!

Kostya Vasilyev

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Re: How to stop SENDING read receipts?
« Reply #4 on: May 16, 2017, 03:21:01 pm »
@My-Aquamail

Is the "read receipt" panel visible back on the compose screen before you tap Send?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #5 on: May 16, 2017, 07:35:13 pm »
Hi.
I don't want to receive a read receipt, I don't want that others can see if I already have read a message they sent to me!
So why should be the "read receipt" be visible in a message that I want to send?
But yes, it is visible.

mikeone

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Re: How to stop SENDING read receipts?
« Reply #6 on: May 16, 2017, 10:53:43 pm »
Hi.
I don't want to receive a read receipt, I don't want that others can see if I already have read a message they sent to me!
So, if you don't want that the senders can see if you have read a message then you don't want to send a (requested) read receipt to these people.

-> Settings -> Message view -> uncheck / disable 'Send read receipts'

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #7 on: May 16, 2017, 11:40:57 pm »
Oh leck.
It IS disabled !!!

But Aquamail sends a receipt anyway !!!

My-Aquamail

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Re: How to stop SENDING read receipts? Solved
« Reply #8 on: May 18, 2017, 12:00:07 am »
Problem is the Exchange account!

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #9 on: May 18, 2017, 03:15:29 pm »
Well, I have to accept that read receipts are being sent.
There's no way to stop that if you use an Exchange account and you don't have access to the server as an admin.

mikeone

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Re: How to stop SENDING read receipts?
« Reply #10 on: May 18, 2017, 03:53:25 pm »
If you receive a message and the sender has requested a "read receipt", then you should see a "read receipt requestes" panel on the top of the text field (in 'message view' of course) right below of the message header:
-> screenshot #1

> Tap on this panel and you will get a "Confirmation window" (screenshot #2)

-> Just tap on "NEVER" and no 'Read receipt' should be send to the sender.
« Last Edit: May 18, 2017, 04:04:28 pm by mikeone »

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #11 on: May 18, 2017, 07:16:23 pm »
Believe me,
if I got an email in my Exchange account and this email is displayed in my cell phone or iPad...,
there is no Button to click to decide if I want to send a receipt or not.
The Exchange account itself sends back the read receipt.

My-Aquamail

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Re: How to stop SENDING read receipts?
« Reply #12 on: May 18, 2017, 08:00:32 pm »
It is a read receipt as you can see on the attached picture!

StR

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Re: How to stop SENDING read receipts?
« Reply #13 on: May 19, 2017, 09:51:48 pm »
Apparently, Exchange server can send this "read receipts" automatically.
https://social.technet.microsoft.com/Forums/en-US/af8fbc5f-eae1-4e34-8f53-5035f6684fc6/exchange-active-sync-iphone-and-read-receipt?forum=smallbusinessserver
That answer also says it's impossible to disable it (even on the server), - but there are descriptions of how that could be done (of course, you'd need a server administrator access):
https://serverfault.com/questions/596507/configure-exchange-to-ignore-requests-for-read-receipts-on-certain-mailbox
https://community.spiceworks.com/how_to/2163-stop-read-receipts-in-exchange-2010-from-external-emails

Kostya Vasilyev

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Re: How to stop SENDING read receipts?
« Reply #14 on: May 19, 2017, 09:52:41 pm »
To others reading this topic:

Turned out this is an Exchange account.

Exchange processes read requests on its own, independently of mail apps, and will send a "read receipt" when a message is marked as read. There appears to be no way to suppress this.

( and btw, this has come on this forum before )
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/