Recent Posts

81

Bug reports / Re: Wife's aqua mail pro starting acting like free version today

« Last post by Boothy on January 08, 2026, 03:42:03 pm »

I ended up with the same issue as yourself - after I clicked on the sign-in option that opens when you click on the Account icon (actually only for subscription sign-in... I missed it in my haste).
I've been on my unlocked Pro version for years too, and ended up with just the two email accounts allowed. Hopefully you've sorted it out with Martin?

I followed the Help instructions & assistance from Martin, to remove / close account - reinstalled... using my "other Google account" where I'd paid the 9p for the migration (not the one that hadn't paid it!!!) then used my backup settings. Back to how it was before now (Pro migrated & multiple email accounts).

82

Bug reports / Re: Gravatar Icons

« Last post by Boothy on January 08, 2026, 01:57:06 pm »

I wish I'd found this earlier  Been twiddling about with the settings for the last few days.

Hopefully you find a solution Martin / team.

83

Bug reports / Android app checks emails with much delay.

« Last post by insession on January 08, 2026, 05:09:44 am »

Using version 1.56.0.589, android 16. When I put the phone online, all other apps quickly check messages, but aquamail takes minutes. Secondly, after it's checked and downloaded messages, it's home screen widget 'messages' takes another number of minutes before it refreshes and shows the downloaded messages.

Any ideas/fixes?

Thanks,

Peter

84

Bug reports / Re: Gravatar Icons

« Last post by Martin - Aqua Mail Support on January 07, 2026, 12:13:53 pm »

Hello everyone,

We understand the frustration, and we apologize for the inconvenience this has caused.

We’re already working on a solution on our side, even though the issue originates from third-party services (Gravatar and Clearbit). We agree that the situation has gone on longer than anyone would like, and we’re actively looking for ways to improve reliability and reduce dependency issues.

As soon as we have concrete news or a fix to share, we’ll do so immediately. Thank you for your patience and for bringing this to our attention.

85

Bug reports / Re: Gravatar Icons

« Last post by Justin on January 07, 2026, 08:22:43 am »

Any news on it? Issue still persists.

Additionally in notifications there are no more contact images anymore.

86

Bug reports / Re: Wife's aqua mail pro starting acting like free version today

« Last post by Martin - Aqua Mail Support on January 06, 2026, 11:07:11 am »

Hello Harr2969

Please get in touch with us at support@aqua-mail.com, providing details of your past purchase (email, GPA order ID).

87

Bug reports / Re: Gravatar Icons

« Last post by milligandw on December 23, 2025, 04:16:25 pm »

It's been broken for almost 3 weeks now and the reason given is that it's a 3rd party issue, i.e., Gravatar & Clearbit, which, to be honest, sounds a bit specious.

So it's beginning to look like it's not ever going to be fixed. 

88

Bug reports / Re: Gravatar Icons

« Last post by stephanre on December 23, 2025, 08:39:57 am »

Hi,
problem still remains. 
See attachment.

S.

89

How do I... / Re: "we$ll" instead of "well"

« Last post by phred on December 23, 2025, 12:31:44 am »

Any update on this?

The issue has continued since I first reported it. I had forgotten to post a screenshot, so here it is...

90

Bug reports / Wife's aqua mail pro starting acting like free version today

« Last post by Harr2969 on December 20, 2025, 11:08:53 pm »

My wife and I have been using aquamail for the last 10+ years, and I have always shared it with her via Android family sharing.

Even after the migration away from the unlocker, it's been fine.

Today, when she opens aquamail, it's is behaving as if she were on the free version rather than pro. She's only getting one mail account listed, not the two she normally has. And she has the icon for subscription in the top.

1. Was this an expected change in the behaviour?
2. How can we re-enable the pro experience for her? I don't see a way to buy "pro" for her which I'd be willing to so, but we don't want a subscription.
2. Both of us still have the unlocker app. When you open it, it says Aquamail is not installed any longer, so I'm not sure it matters. Can we both uninstall this? Does is have any impact at all now?

You can probably find my purchase history based on my forum userID. Let me know if anything else is needed?

Notes:
She's on a Google Pixel 6.
Rebooting the phone doesn't help

Thank you for your help in advance.