Recent Posts

91

Bug reports / Re: Gravatar Icons

« Last post by Justin on January 07, 2026, 08:22:43 am »

Any news on it? Issue still persists.

Additionally in notifications there are no more contact images anymore.

92

Bug reports / Re: Wife's aqua mail pro starting acting like free version today

« Last post by Martin - Aqua Mail Support on January 06, 2026, 11:07:11 am »

Hello Harr2969

Please get in touch with us at support@aqua-mail.com, providing details of your past purchase (email, GPA order ID).

93

Bug reports / Re: Gravatar Icons

« Last post by milligandw on December 23, 2025, 04:16:25 pm »

It's been broken for almost 3 weeks now and the reason given is that it's a 3rd party issue, i.e., Gravatar & Clearbit, which, to be honest, sounds a bit specious.

So it's beginning to look like it's not ever going to be fixed. 

94

Bug reports / Re: Gravatar Icons

« Last post by stephanre on December 23, 2025, 08:39:57 am »

Hi,
problem still remains. 
See attachment.

S.

95

How do I... / Re: "we$ll" instead of "well"

« Last post by phred on December 23, 2025, 12:31:44 am »

Any update on this?

The issue has continued since I first reported it. I had forgotten to post a screenshot, so here it is...

96

Bug reports / Wife's aqua mail pro starting acting like free version today

« Last post by Harr2969 on December 20, 2025, 11:08:53 pm »

My wife and I have been using aquamail for the last 10+ years, and I have always shared it with her via Android family sharing.

Even after the migration away from the unlocker, it's been fine.

Today, when she opens aquamail, it's is behaving as if she were on the free version rather than pro. She's only getting one mail account listed, not the two she normally has. And she has the icon for subscription in the top.

1. Was this an expected change in the behaviour?
2. How can we re-enable the pro experience for her? I don't see a way to buy "pro" for her which I'd be willing to so, but we don't want a subscription.
2. Both of us still have the unlocker app. When you open it, it says Aquamail is not installed any longer, so I'm not sure it matters. Can we both uninstall this? Does is have any impact at all now?

You can probably find my purchase history based on my forum userID. Let me know if anything else is needed?

Notes:
She's on a Google Pixel 6.
Rebooting the phone doesn't help

Thank you for your help in advance.

97

Bug reports / Re: Gravatar Icons

« Last post by milligandw on December 17, 2025, 04:00:06 pm »

Martin,

Also, it looks as though both services have not reported any outages recently - assuming we're talking about the same servers.

https://status.clearbit.com/

https://uptime.com/gravatar.com

David

98

Bug reports / Re: Gravatar Icons

« Last post by milligandw on December 17, 2025, 03:03:32 pm »

Martin,

Seems a bit odd that both servers, which I assume are owned by different companies, would be down for more than a week. Looks like the CloudFront 403 Error is typically related to a configuration or permissions error. See attached screenshot.

Hopefully this will be resolved soon, because no longer having the sender avatars feels like an Aquamail downgrade.

David

99

Bug reports / Re: Gravatar Icons

« Last post by Martin - Aqua Mail Support on December 17, 2025, 12:45:05 pm »

Hello,

We have investigated the issue and found that it is related to Gravatar and Clearbit. Contact images cannot be fetched because their servers are currently unreachable. The servers may be down for maintenance or experiencing an outage. Please note that avatar images in Aqua Mail are refreshed every 7 days.

100

Bug reports / Re: Gravatar Icons

« Last post by milligandw on December 13, 2025, 12:58:20 am »

I have an open support ticket in to fix the issue and they are investigating the cause and will hopefully issue a new release soon.

It's not the end of the world, but I've gotten use to the sender avatars to quickly identify the sender.