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61

Bug reports / Re: Gravatar Icons

« Last post by Justin on January 27, 2026, 01:47:00 pm »

Thanks. Do we need an app update for that?

Additional question:
Any news about this issue?

Stored contact images were not shown in notifications.

62

Bug reports / Re: Gravatar Icons

« Last post by Martin - Aqua Mail Support on January 27, 2026, 11:58:06 am »

Update: Contact images are now provided via the Apistemic service instead of Clearbit. Because of this change, images may take a few seconds to load, especially the first time they are displayed. This delay is expected and depends on network conditions and the availability of the image on the service side. Once loaded, the images are usually cached and should appear faster next time.

This is the current behavior of the feature.

63

Bug reports / Re: Gravatar Icons

« Last post by Boothy on January 26, 2026, 02:12:33 pm »

Hi Martin,
Thanks for the update. Hopefully the issue is resolved soon.

When you mentioned "some users" are experiencing a lack of icons showing - is there anything I / we can do on our side? Any idea why only some, and not all users are affected?.

Cheers,
Dave.

64

Bug reports / Re: Android app checks emails with much delay.

« Last post by insession on January 20, 2026, 03:34:10 am »

Thanks Martin.

Btw, although my notifications are all checked in my account settings, I get none. Nothing in spam either ;-)
See screenshot.

Peter

65

General Discussion / Re: Contact pictures no longer appear.

« Last post by Martin - Aqua Mail Support on January 19, 2026, 02:00:55 pm »

Hello Cawts,

Please refer to this article: https://forum.aqua-mail.com/index.php?topic=9193.0

66

Bug reports / Re: Android app checks emails with much delay.

« Last post by Martin - Aqua Mail Support on January 19, 2026, 01:57:32 pm »

Hello insession,

Once we have a confirmed fix or a stable workaround, we’ll make sure it’s shared more broadly, so others don’t miss out on the solution either.

67

Bug reports / Re: Gravatar Icons

« Last post by Martin - Aqua Mail Support on January 19, 2026, 01:56:20 pm »

Hello,

We’re aware of the Clearbit change, and this is indeed where the issue originally came from. As for Gravatar, it should still be working (and it does in our internal tests). That said, we know some users are still seeing problems in real-world usage.

We’re currently working on a solution to improve the reliability of avatar fetching and fallback handling, and this should be live soon.

Thank you very much for your patience, we really appreciate it.

68

Bug reports / Re: Gravatar Icons

« Last post by milligandw on January 19, 2026, 06:16:27 am »

Looks like Clearbit sunset the free api but a subscription api is still available. I suspected that it may have been an api fee issue. But what about Gravatar?

https://docs.gravatar.com/pricing/

69

Bug reports / Re: Gravatar Icons

« Last post by kba on January 19, 2026, 03:08:11 am »

Clearbit shut down their avatar service Dec.1.

https://clearbit.com/changelog/2025-06-10

70

Bug reports / Re: Android app checks emails with much delay.

« Last post by insession on January 17, 2026, 06:49:42 am »

will do now. But then, don't the 3900 folks who've read this post, miss out on a solution? ;-)