Author Topic: Incoming server login error  (Read 876 times)

HTO

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Incoming server login error
« on: July 13, 2026, 11:48:23 pm »
I don't know what to do.  Screenshots attached.  Any help is deeply appreciated as I've had AquaMail on an Android for several years! 

To be clear, I am technology challenged (ha!) so please respond as simply as possible.  User name & password are entered correctly, but I edited them out of the screenshots.   

« Last Edit: July 13, 2026, 11:56:52 pm by HTO »

HTO

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Re: Incoming server login error
« Reply #1 on: July 14, 2026, 07:31:32 pm »
Quick update. 

Company IT Department "reset my MFA", which didn't solve the issue.  Next, changed password, didn't solve the issue. 

I can add other (email) accounts just fine, but not my work; same error every time.  I've had this work email on AM for several years. 

HTO

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Re: Incoming server login error
« Reply #2 on: July 14, 2026, 07:42:40 pm »
I set up my work email as a new account, and now the error says "Send error: HTTP/1.1 500 Internal Server Error: ErrorServerBusy

Company IT is of no help as they're not familiar with AM.  Hopefully someone here can help!  Thanks!!
« Last Edit: July 14, 2026, 07:53:06 pm by HTO »

Mick5150

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Re: Incoming server login error
« Reply #3 on: July 21, 2026, 05:54:36 am »
I believe the problem is the inbuilt settings you have in Aquamail. With the recent change with the updates app, Aquamail has moved to the Microsoft Graph API which is newer and will be supported by Microsoft long into the future (hopefully!) Microsoft will eventually retire Exchange (EWS) API.

I would recommend that if you choose to keep the current app version installed, to remove your current account and re-add it. You could also do a backup of the app settings only, then clear App data and cache, and restore the backup. Add your account again after that as Office 365. It will likely now pickup that it's Graph API. I had this error happen to me after I authenticated after the app updated to the newest version.

Note that currently Aquamail has bugs with Graph API that they are working on. Personally, while I can send and receive emails, any movement of emails (archiving, deleting, moving, etc...) only result in the server marking them as read. On my phone they appear to move but on the actual server they stay in the inbox. There are others that have remarked that there are issues currently with calendar events and syncing as well.

In the meantime what I've done is uninstall the app and I downloaded the prior version from APKmirror. In play store turning off automatic updates. This allows me to keep using the EWS version of the API while I wait for news of them fixing the Graph API bugs.

Hope this all helps!