Gravatar Icons

[milligandw]

After the most recent update, the gravatar icons stopped working. I cleared the cache to see if that would fix it, but then all them disappeared.

Android version 16

[daft]

exactely the same here...

[Cimba]

Same here 

[stephanre]

Same for me. 

[milligandw]

I have an open support ticket in to fix the issue and they are investigating the cause and will hopefully issue a new release soon.

It's not the end of the world, but I've gotten use to the sender avatars to quickly identify the sender. 

[Martin - Aqua Mail Support]

Hello,

We have investigated the issue and found that it is related to Gravatar and Clearbit. Contact images cannot be fetched because their servers are currently unreachable. The servers may be down for maintenance or experiencing an outage. Please note that avatar images in Aqua Mail are refreshed every 7 days.

[milligandw]

Martin,

Seems a bit odd that both servers, which I assume are owned by different companies, would be down for more than a week. Looks like the CloudFront 403 Error is typically related to a configuration or permissions error. See attached screenshot.

Hopefully this will be resolved soon, because no longer having the sender avatars feels like an Aquamail downgrade.

David

[milligandw]

Martin,

Also, it looks as though both services have not reported any outages recently - assuming we're talking about the same servers.

https://status.clearbit.com/

https://uptime.com/gravatar.com

David

[stephanre]

Hi,
problem still remains. 
See attachment.

S.

[milligandw]

It's been broken for almost 3 weeks now and the reason given is that it's a 3rd party issue, i.e., Gravatar & Clearbit, which, to be honest, sounds a bit specious.

So it's beginning to look like it's not ever going to be fixed. 

[Justin]

Any news on it? Issue still persists.

Additionally in notifications there are no more contact images anymore.

[Martin - Aqua Mail Support]

Hello everyone,

We understand the frustration, and we apologize for the inconvenience this has caused.

We’re already working on a solution on our side, even though the issue originates from third-party services (Gravatar and Clearbit). We agree that the situation has gone on longer than anyone would like, and we’re actively looking for ways to improve reliability and reduce dependency issues.

As soon as we have concrete news or a fix to share, we’ll do so immediately. Thank you for your patience and for bringing this to our attention.

[Boothy]

I wish I'd found this earlier  Been twiddling about with the settings for the last few days.

Hopefully you find a solution Martin / team.

[Boothy]

Martin, I've no idea whether this is relevant or not, but...

There's one avatar image that's showing alongside all emails from Google Alerts - and it's not any icon I have in my phone contacts. I don't even have Google in my contacts. This must be coming from elsewhere.

The only other avatars I see, are from the images I have that are set in my contacts (as expected). Any idea where this one is managing to sneak through from?

Edited after I found one more
Discovered emails from Perplexity (also not in my contacts) show an appropriate avatar.

[Boothy]

I just checked my (rarely used) backup email client, FairEmail - and that icon for the same email is a different avatar.

Again - I don't have this icon in my contacts, but FairEmail is pulling in avatars (favicons) for most senders.

Just wondered whether this helps? 🤔