Author Topic: Forward e-mails issue  (Read 10415 times)

fouaddouhan

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Forward e-mails issue
« on: August 12, 2018, 12:11:26 pm »
when forwarding an e-mail the app add "Fwd FW: in subject which break the subject at the receiver side, how can I disable this?

fouaddouhan

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Re: Forward e-mails issue
« Reply #1 on: August 13, 2018, 02:09:44 pm »
Support please  :(

Justin

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Re: Forward e-mails issue
« Reply #2 on: August 13, 2018, 02:55:11 pm »
Hi, usually AquaMail adds a "Fwd:" as prefix when forwarding.
See here: https://en.wikipedia.org/wiki/List_of_email_subject_abbreviations

I assume that you forwarded a message, which already had been forwarded to you before. But it seems that
Quote
Fwd FW:
is impossible to be shown. It should be "Fwd: FW:"

BTW: One could expect that mail clients remove previous prefixes instead of just adding own ones and causing multiple prefixes.

However, senders should check mail and subject before

fouaddouhan

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Re: Forward e-mails issue
« Reply #3 on: August 13, 2018, 07:28:40 pm »
Hi, usually AquaMail adds a "Fwd:" as prefix when forwarding.
See here: https://en.wikipedia.org/wiki/List_of_email_subject_abbreviations [nofollow]

I assume that you forwarded a message, which already had been forwarded to you before. But it seems that
Quote
Fwd FW:
is impossible to be shown. It should be "Fwd: FW:"

BTW: One could expect that mail clients remove previous prefixes instead of just adding own ones and causing multiple prefixes.

However, senders should check mail and subject before

Is there any way to disable it, I remember I had no problem with this before, only after I remove the app and installed it again.

Kostya Vasilyev

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Re: Forward e-mails issue
« Reply #4 on: August 14, 2018, 09:49:01 pm »
Re: Is there any way to disable it, I remember I had no problem with this before, only after I remove the app and installed it again.

It's been like that forever and there never was (and is not) a setting to turn it off.

It's "standard" - as much as this can be called "standard".

There is a number of different prefixes that mail apps use.

Some use Re: and Fwd: - these seem most common, so we used that.

I've never seen "FW:" until now.

We don't add a prefix if it's already there. But in your case there is no match so Aqua's "Fwd:" gets added to your "FW:".

Some "collapse" repeating prefixes like this:

"Fwd:" + "Fwd: Re: Fwd: Fwd:" -> becomes "Fwd[2]: Re: Fwd:"

Some don't collapse.

Some use the user's language (non-English), in Italy the prefixes for replies / forwards are just "R:" and "I:" (one letter!) in Germany they are sometimes "Antwort" (complete word!).

---

As far as "change of subject messing up message threading" - this is up to the receiving app doing the thread collation. Ours handles all the cases above (both "Re:" and "Re[3]:" and special cases for Italian and German).

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I will add a special case in our code.

Now:

"Before adding Fwd: - check if the subject already starts with Fwd: and if so don't add Fwd:"

Will become:

"Before adding Fwd: - check if subject already starts with Fwd: or FW: and if so don't add Fwd:".
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/