Author Topic: Notification  (Read 8180 times)

HoB

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Notification
« on: June 29, 2018, 08:54:02 am »
Hello,
I have a question for notification in the Aquamail app.
I've been using Aquamail (Pro Version) for several years and have now bought the Samsung S8 (Android version 8.0.0). Since the installation on the S8 unfortunately the notification is no longer working. Although I have activated the notifications in the settings, there is no sound when I receive a new mail. There is also no indicator on the mail icon.
What can I do?

P.S. Sorry, this is a Google Translation ;-).

Greetings, Holger
« Last Edit: June 29, 2018, 09:11:17 am by HoB »

Kostya Vasilyev

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Re: Notification
« Reply #1 on: July 03, 2018, 09:19:09 pm »
Notification meaning what - app not checking mail at all?

Please see the FAQ under "app not checking mail" - it has some info specific to Android 6.0 or newer (Doze Mode) and also to Samsung devices.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/