Author Topic: disallowed_useragent  (Read 7223 times)

screwfox67

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  • Posts: 4
disallowed_useragent
« on: April 21, 2018, 09:28:33 am »
I'm getting disallowed_useragent error when trying to add gmail accounts.  Is this a known issue? Is there any resolution?

Many thanks

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Kostya Vasilyev

  • Hero Member
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  • Posts: 12740
Re: disallowed_useragent
« Reply #1 on: April 21, 2018, 12:30:11 pm »
Yes:

- You must be trying to add an account that's not present in phone settings
- Google requires that we perform login in a web browser (not in the app)
- You've got a web browser that Google doesn't like

Solution:

- Use a different browser - Chrome (best), Firefox, Samsung Internet (should work, but we've not tested)
- Install one of these if necesssary
- Clear your current browser being set as default (in phone settings -> apps)
- Add your accounts

Later you can uninstall the browser you won't want and go back to the one you prefer
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/