Reset oauth ticket (is that the right term?)

[Scott_Miller]

I recently had a problem with my outlook.com account in AquaMail. Everything had been working fine for a very long time. Then suddenly I lost the ability to SEND email, getting an authentication error. However, I could still receive email from the same account without any problem. I did not make any changes to the account prior to this failure. Since this is an oauth account, there is no password reset option. I was not able to get this working, so finally I created a new account in AquaMail, setup all my settings for the account again, and then deleted the old account. Everything works again, but certainly this is a solution that is not desirable. Is there a way to get an existing account to go through the authorization phase again? I have 2FA turned on. Thought I should mention that in case it is relevant. I would also add that this is not my primary account, and so I don't send email often. But I do receive and read emal from this account on an almost daily basis.   

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[Nedialko Kondev, MobiSystems, AquaMail Support]

Hello,

Please long press on the account -> account setup -> Manual -> You'll get to the detailed account settings from there.

[Kostya Vasilyev]

"Manual" account setup doesn't reset anything.

Here is what I'd do:

I'd go to here: https://account.live.com/Consent/Manage and remove Aqua Mail

Then wait 5-10 minutes and *then* bring up account setup and tap Next there. The app will detect that you've revoked the permission and walk you through re-authenticating.

But going back to the beginning - the app refreshes its OAUTH tokens in both IMAP and SMTP code when it needs them. So i can't off hand thing of any reason they'd "go bad" (although I don't doubt your story).

[Scott_Miller]

"Manual" account setup doesn't reset anything.

Here is what I'd do:

I'd go to here: https://account.live.com/Consent/Manage and remove Aqua Mail

Then wait 5-10 minutes and *then* bring up account setup and tap Next there. The app will detect that you've revoked the permission and walk you through re-authenticating.

But going back to the beginning - the app refreshes its OAUTH tokens in both IMAP and SMTP code when it needs them. So i can't off hand thing of any reason they'd "go bad" (although I don't doubt your story).

I did some additional checking. First, this behavior occurred on two devices simultaneously, more or less, making me think this might be a Microsoft problem. But other apps, like Outlook on mobile and Outlook on pc did not experience any problems. The last email that I sent prior to the problem was on December 12. I discovered the problem on December 15, when a message remained in my outbox. I corrected the problem be recreating the account on December 16. This morning I remembered reading about a problem with outlook.com that some people were not able to login over the weekend. It is entirely possible that I was a victim of this problem, and that it might have corrected itself if I waited long enough. Unfortunately, I can't confirm that now.

Thanks for the suggestion of logging in to live.com and revoking the permission. I hadn't thought of that. That probably would have solved it.

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