Author Topic: Galaxy note 8 keeps stopping aquamail  (Read 7125 times)

larryg

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Galaxy note 8 keeps stopping aquamail
« on: November 02, 2017, 04:59:07 pm »
Keep getting an aquamail stopped message every few days on my new note 8.  Never had a problem with Samsung s6 edge.  Any advice?

Cukierkas

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Re: Galaxy note 8 keeps stopping aquamail
« Reply #1 on: November 02, 2017, 11:49:01 pm »
Exclude it from doze sleeping.

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larryg

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Re: Galaxy note 8 keeps stopping aquamail
« Reply #2 on: November 02, 2017, 11:55:23 pm »
Where can I find that setting?

Cukierkas

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Re: Galaxy note 8 keeps stopping aquamail
« Reply #3 on: November 03, 2017, 01:25:55 pm »
I would try  at battery settings first. In other hand, try to use search function, which is embedded in settings.
I don't own note 8, but all android devices are similar.

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Kostya Vasilyev

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Re: Galaxy note 8 keeps stopping aquamail
« Reply #4 on: November 03, 2017, 07:53:30 pm »
Samsung has Doze Mode which comes from Android (6.0+) - Aqua Mail settings -> mail, receiving will have a green panel / prompt for it, if not already handled.

But Samsung devices have *another* battery saver, unrelated to Doze Mode but which can also cause trouble. This is in Phone Settings under Battery (I think).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/