Exchange, "conversation history" folder is missing?

[ksuuk]

Hi,

In native exchange and in also in owa there is a folder "conversation history", but AquaMail doesn't show or find (folders list) such folder.

How to fix it?

[Kostya Vasilyev]

My Office 365 account doesn't have that.

Looks like it's to do with Microsoft Lync.

And maybe this can help:

https://social.technet.microsoft.com/Forums/ie/en-US/7931c264-a9d4-4e31-88e9-de6d3521a3bd/missing-conversation-history-folder-in-outlook?forum=ocsclients

If it doesn't help, please capture the issue in Aqua's "debug log" (see below) with "raw session data" enabled.

With the log enabled, please long press the account -> options and folders -> folders; wait for it to finish refreshing the folder list; send the log to support / at  / aqua-mail / dot com.

[ksuuk]

My Office 365 account doesn't have that.

Looks like it's to do with Microsoft Lync.

Yes, previous Lync = Skype For Business. And it's definitely AquaMail issue, as I tested with similar OWA app, (MailCal for Exchange) and it shows the Conversation History folder fine. I made debug log, but seems only this part is interesting for You (Conversation History is not, but Deleted Items is considered as mail folder):

AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQBjvv/AYQ6HTrXBRj0BVulDAAAZZQBrAAA=" ChangeKey="AwAAABQAAAC/bVppaAboSL/+mmEuIZQxAAAECw=="/><t:ParentFolderId Id=""
2017.09.09 10:54:27.485 +0300   [EWS_RAW.16114]   << "18c"
2017.09.09 10:54:27.485 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0Sw8AAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Contact.PeopleCentricConversationBuddies</t:FolderClass><t:DisplayName>PeopleCentricConversation Buddies</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:ContactsFolder></t:Create><t:Create><t:ContactsFolder><t:FolderId I"
2017.09.09 10:54:27.486 +0300   [EWS_RAW.16114]   << "3"
2017.09.09 10:54:27.486 +0300   [EWS_RAW.16114]   << "d=""
2017.09.09 10:54:27.487 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.487 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQA9aVda24umTaxygMtSXcOTAAAAAAECAAA=" ChangeKey="AwAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADmK5Rm"/><t:ParentFolderId Id=""
2017.09.09 10:54:27.487 +0300   [EWS_RAW.16114]   << "16b"
2017.09.09 10:54:27.488 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0Sw8AAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Contact.RecipientCache</t:FolderClass><t:DisplayName>Recipient Cache</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:ContactsFolder></t:Create><t:Create><t:ContactsFolder><t:FolderId Id=""
2017.09.09 10:54:27.489 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.489 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0ajTAAA=" ChangeKey="AwAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADmK5Rn"/><t:ParentFolderId Id=""
2017.09.09 10:54:27.490 +0300   [EWS_RAW.16114]   << "172"
2017.09.09 10:54:27.490 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0Sw8AAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Contact.MOC.QuickContacts</t:FolderClass><t:DisplayName>Skype for Business Contacts</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:ContactsFolder></t:Create><t:Create><t:Folder><t:FolderId Id=""
2017.09.09 10:54:27.491 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.491 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0TDfAAA=" ChangeKey="AQAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADm16LS"/><t:ParentFolderId Id=""
2017.09.09 10:54:27.492 +0300   [EWS_RAW.16114]   << "15f"
2017.09.09 10:54:27.492 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0SwvAAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Configuration</t:FolderClass><t:DisplayName>Conversation Action Settings</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:Folder></t:Create><t:Create><t:Folder><t:FolderId Id=""
2017.09.09 10:54:27.492 +0300   [EWS.16114]   Not a IPF.Note folder: Conversation Action Settings, class IPF.Configuration
2017.09.09 10:54:27.493 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.493 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0areAAA=" ChangeKey="AQAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADmK5Rp"/><t:ParentFolderId Id=""
2017.09.09 10:54:27.493 +0300   [EWS_RAW.16114]   << "165"
2017.09.09 10:54:27.494 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0SwvAAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Note.Microsoft.Conversation</t:FolderClass><t:DisplayName>Conversation History</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:Folder></t:Create><t:Create><t:Folder><t:FolderId Id=""
2017.09.09 10:54:27.494 +0300   [EWS.16114]   Not a IPF.Note folder: Conversation History, class IPF.Note.Microsoft.Conversation
2017.09.09 10:54:27.495 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.495 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0Sw1AAA=" ChangeKey="AQAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADm142N"/><t:ParentFolderId Id=""
2017.09.09 10:54:27.495 +0300   [EWS_RAW.16114]   << "147"
2017.09.09 10:54:27.495 +0300   [EWS_RAW.16114]   << "AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0SwvAAA=" ChangeKey="AQAAAA=="/><t:FolderClass>IPF.Note</t:FolderClass><t:DisplayName>Deleted Items</t:DisplayName><t:ChildFolderCount>0</t:ChildFolderCount></t:Folder></t:Create><t:Create><t:Folder><t:FolderId Id=""
2017.09.09 10:54:27.496 +0300   [EWS.16114]   Found mail folder: Folder, displayName=Deleted Items, id=AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0Sw1AAA=, changeKey=AQAAABYAAABjvv/AYQ6HTrXBRj0BVulDAADm142N, parentId=AAMkAGQ0YWUwYmYzLTg2NDktNDcyMC05OWNiLWNkYzg4OTk3OGYyYwAuAAAAAAB6G6VK1VvKSp8oJHRen3B6AQDqjM3bETx3T5vAF8zcTsxnAAAA0SwvAAA=
2017.09.09 10:54:27.497 +0300   [EWS_RAW.16114]   << "c6"
2017.09.09 10:54:27.497 +0300   [EWS_RAW.16114]   << "

[Kostya Vasilyev]

Well, Exchange has this thing called "folder class" which tells you what kinds of "things" a folder contains.

Aqua looks for IPF.Note

This folder has a different class - IPF.Note.Microsoft.Conversation

I can change our code to accept that too.

[ksuuk]

I can change our code to accept that too.

Yes, please do so.

[Kostya Vasilyev]

https://www.aqua-mail.com/forum/index.php?topic=6054.0

[ksuuk]

https://www.aqua-mail.com/forum/index.php?topic=6054.0

Installed, tested = all (Conversation history folder is visible) works fine.

Thank You Kostya!