Author Topic: Aquamail Icon in status bar  (Read 11721 times)

Nobbe

  • Newbie
  • *
  • Posts: 4
Aquamail Icon in status bar
« on: May 12, 2017, 01:37:14 pm »
Hello,
I'm using Aquamail since a couple of years and so far I have solved every problem by my self. But now I have two Problems, where I need help:
1. In the Edge panel from my phone there is no or better a extremly slow bubble notification about the unreaded mails. It takes 15-20min to refresh the numbers  :(. The same problem is with the Whatsapp-App, so may it is a problem from the phone?!?
2. In the status bar is permanently a Icon with a curved arrow displayed. Is there a possibility to removed it?
Attached is a screenshott

Details:
Phone: Samsung Galaxy Note Edge SM-N915FY
Android: Vers. 6.0.1
Aquamail: Vers 1.9.1-360

Thanx for help  :)

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Aquamail Icon in status bar
« Reply #1 on: May 12, 2017, 02:11:16 pm »
1 - Aqua Mail does not do anything specifically to talk to Samsung's "Edge" feature. I suggest you take this up with Samsung support.

2 - App settings -> look and feel -> notification during sync and push -> turn off.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Nobbe

  • Newbie
  • *
  • Posts: 4
Re: Aquamail Icon in status bar
« Reply #2 on: May 12, 2017, 02:26:58 pm »
Thanx for the fast answer  ;D

But I can't find this settings. Attached are some screenshoots, unfortunately in German, but there are no point which sound like "Look and Feel" or contain a point like "notification during sync and push"...or better, I can't find it  ???

For point 1. I agree, there was only the hope, that somebody has solve this problem ;-)

StR

  • Hero Member
  • *****
  • Posts: 1558
Re: Aquamail Icon in status bar
« Reply #3 on: May 12, 2017, 03:18:08 pm »
I suspect "Benutzeroberfläche" in your #1 corresponds to "Look and Feel".
If I am wrong, @mikeone will help you finding it when he gets to this forum.

Nobbe

  • Newbie
  • *
  • Posts: 4
Re: Aquamail Icon in status bar
« Reply #4 on: May 12, 2017, 03:24:30 pm »
I suspect "Benutzeroberfläche" in your #1 corresponds to "Look and Feel".
If I am wrong, @mikeone will help you finding it when he gets to this forum.

That works, great and thanks a lot  :D

To be sure, I switched to English as App language. Unfortunately I have had the idea just now  ::)

Nobbe

  • Newbie
  • *
  • Posts: 4
Re: Aquamail Icon in status bar
« Reply #5 on: May 12, 2017, 03:28:47 pm »
1. In the Edge panel from my phone there is no or better a extremly slow bubble notification about the unreaded mails. It takes 15-20min to refresh the numbers  :(. The same problem is with the Whatsapp-App, so may it is a problem from the phone?!?

Details:
Phone: Samsung Galaxy Note Edge SM-N915FY
Android: Vers. 6.0.1
Aquamail: Vers 1.9.1-360


On my S7 edge (Android 7), unread counter is immediately updated on AquaMail icon in the side panel.

Hmmmm....it seems, that it is a problem from the phone or the Android Version. There was an system-update some days ago and since this moment I have this problem.
I can't say, what exactly the system update was changing but there mustbe something...

mikeone

  • Hero Member
  • *****
  • Posts: 2767
Re: Aquamail Icon in status bar
« Reply #6 on: May 12, 2017, 07:13:40 pm »
I suspect "Benutzeroberfläche" in your #1 corresponds to "Look and Feel".
If I am wrong, @mikeone will help you finding it when he gets to this forum.
Thank you @StR:
Yes,"Look and feel" is translated to German as "Benutzeroberfläche" (in the meaning of "User interface")