Author Topic: No Gmail Spam folder in my Aqua-Mail  (Read 9128 times)

spj

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No Gmail Spam folder in my Aqua-Mail
« on: March 14, 2017, 09:32:35 pm »
Hi!
Congratulations on a very fine app!

Now, my only problem:
In my list of folders, the Spam folder of my Gmail account doesn't show up.
So to get to my Spam folder in Gmail I have to open my browser every time. A real nuisance.
I need to have access to that folder from my cellphone, as every other folder.
Please tell how to do this.
Thank you!

Sandro

Kostya Vasilyev

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Re: No Gmail Spam folder in my Aqua-Mail
« Reply #1 on: March 14, 2017, 09:56:45 pm »
First, the Spam folder would be under the [Gmail] folder.

Second, please go into Gmail settings on the web

https://mail.google.com/mail/u/0/#settings/labels

and make sure that "Show in IMAP" (checkbox on the right) is enabled (checked) for this folder.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

mikeone

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Re: No Gmail Spam folder in my Aqua-Mail
« Reply #2 on: March 14, 2017, 10:40:54 pm »
-> long press on account name -> Options and folders -> Folders -> search for and tap on "Spam" folder (would be under the [Gmail] folder), choose how it should be synced (most likely “Sync as Spam").
« Last Edit: March 14, 2017, 10:43:09 pm by mikeone »

spj

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  • Posts: 2
Re: No Gmail Spam folder in my Aqua-Mail
« Reply #3 on: March 15, 2017, 03:34:03 pm »
Problem solved, thank you!

A fantastic app plus excellent support, couldn't ask for anything better.