Delete Mail button (Trash Can Icon) doesn't work ...

[federacer]

Hi everybody !

From 10/12 days I have a problem with the app ...

When I select a mail and I tap on the Trash Can icon to Delete the mail  ... all seems fine ... also after the confirmation ...

But after some minutes I receive the notification of a new mail ... But it is the same mail that I deleted ... And the mail appears again in the Inbox folder ...

In fact if I go to "Deleted" folder after I delete a mail ... there is nothing in it ...

Is there some solution to this issue/bug ??

Best Regards,
Federico.

[Kostya Vasilyev]

The mail provider must have renamed the Deleted folder on the server (so AquaMail moving messages there is failing).

To fix please do this:

- Long press the account
- Options and Folders
- Folders

Let it refresh

- Find the server side Trash folder (Deleted, Bin, Deleted Items, Deleted Messages, etc.)
- Tap the folder name, choose "Sync with [ Deleted ]"

[federacer]

Hi ! Thanks for the quick answer !

But I don't understand the steps ...

- Long press the account
- Options and Folders
- Folders

 ok ...

In the "Option and Folders" -> "Folders" section there is only "Inbox - Sync (plain Folder)" that I can tap but nothing happen and a gearwheel where you can only check or uncheck "Color Indicator", "Show in Smart Folder" and change the Number of "Messages to keep" ...

So, I don't understand what I have to refresh ... And the last two steps:

- Find the server side Trash folder (Deleted, Bin, Deleted Items, Deleted Messages, etc.)
- Tap the folder name, choose "Sync with [ Deleted ]"

Where I can find the Trash Folder ? in the App ? or with a File Manager in my Phone ?

Thanks Again and, obsiously, Great App !!!

[mikeone]

Hi,
You should see the [ Deleted ] folder in that Folder screen:> go to the App's main window (account list view) > long press on Account name > Options and folders > Folders > just let the app enough time to (automatically) refresh the folders list
There should appear some system folders... Sent, Trash, Draft... not only Inbox.
-> see screenshot(s) as an example

You will find more information in the FAQ:

http://www.aqua-mail.com/?page_id=227

On this page please search for "How do I access server side folders?".

[federacer]

I have different "Options and Folders" page in my account ...  Maybe because is a POP3 Account ?

And there is only Input Folder ... no others ... also after 5 minutes ...

[Kostya Vasilyev]

Ah, you've got a POP3 not IMAP account. No access to server folders there.

Still, what you're describing should not be happening.

How many messages do you have in [ Deleted ] in AquaMail right now? What about on the server (the number next to Inbox in AquaMail)?

If you've got hundreds of messages in [ Deleted ], please empty it (long press [ Deleted ], choose "delete all"). This will delete those messages from the server.

---

If it doesn't help:

- Did you ever enable conversations in 1.6.0 or not?

- Can you make a screenshot of "options and folders" -> "account options" (one screen "down" from your existing screenshot)?

[federacer]

Hi ! I'm sorry if I reply only now ... but I din't see your answer ...

The problem auto-solved ... alone ... after 2 days from my last message ... now all works fine ...

[mikeone]

Hi ! I'm sorry if I reply only now ... but I din't see your answer ...

The problem auto-solved ... alone ... after 2 days from my last message ... now all works fine ...

That's a kind of 'magic'...