Issue with Aqua Mail Pro 1.5.9.13 (Outlook.office365.com Servers) Android 5.1 Mo

[bravodelta59]

Issue with Aqua Mail Pro 1.5.9.13 (Outlook.office365.com Servers) Android 5.1 Motorola Droid Turbo

Hello:

After doing a system update on my Motorola Droid Turbo (Android 5.1) 1 week ago I’m having an issue with IMAP not pushing emails to the Aqua Mail program using Outlook.office365.com server. I have reinstalled the app, went back to 2 versions before and same issue. I have multiple Gmail accounts with-in this program and they are not affected.  I did do a complete factory wipe of the device and added the Aqua Mail Pro program and added the Outlook.office365.com exchange account and it work for about 30 minutes and emails stopped getting pushed to the device. I also tried setting up the EWS and it would not push the emails down to the Aqua Mail Program. If I do a manual sync then the emails come through. In addition, I have also tried to set the force sync for every 5 minutes and that does not work for both IMAP and EWS. I have been using this program for a number of years and like the program a lot.

Has other users reported this issue when using Outlook.office365.com IMAP servers with-in the last few weeks? For testing purposes I installed the K9 email app and it is working like a charm with the Outlook.office365.com IMAP servers. I called my service provider that supports the exchange environment (GO Daddy) and they have not had any reports of issues with the IMAP servers. I have tried setting up the email account through Outlook using a PC and using IMAP and no issues what so every.
 I suspect that some update either to the Aqua Mail program or Android 5.1 has caused an issue with the email not being pushed down to the device automatically. I would have thought that doing an compete factory reset of the device would have solved the problem. Would you please let me know what your thoughts are?

Thanks   

[Kostya Vasilyev]

Don't go back, go forward:

http://www.aqua-mail.com/forum/index.php?topic=3980.0

[jlambert1954]

I just posted the same problem of not getting emails from server. Don't have this problem with imap account, only work account. It has to be an Aqua email update issue because my android did not update its OS and the problem started occurring immediately after the android update this evening. Had no problrms before that update today.

[mikeone]

I just posted the same problem of not getting emails from server. Don't have this problem with imap account, only work account. It has to be an Aqua email update issue because my android did not update its OS and the problem started occurring immediately after the android update this evening. Had no problrms before that update today.

"... because my android did not update its OS and the problem started occurring immediately after the android update this evening... "
-> something screwed up in my mind 

If you are using Office365 (outlook.office365.com)  or Hotmail, please have a look into the news:
http://www.aqua-mail.com/?p=2403

There are some issues on Microsofts side recently with accounts using the IMAP protocol.

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/macbook-and-outlookcom-imap-sync-problems/084ebe61-6b7a-47c2-9815-23a93253fa5e?auth=1

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/outlookcom-access-trouble-using-any-email-client/060bcf25-b31d-4b69-9d55-917ccbd37932

Therefore it's nothing related specific to AquaMail.

[Kostya Vasilyev]

"my android did not update its OS and the problem started occurring immediately after the android update this evening"

Not sure I understand this... Did you mean "immediately after AquaMail update this evening"?

My Office 365 account is running fine, debug log please (see below).

[jlambert1954]

Yes, immediately after app updated i checked my mail and noticed i only had about 8 emails showing, none of the other emails in server would load.

[mikeone]

As Kostya mentioned in his post please send him a debug log.

Creating debug logs for in-depth diagnostics: http://www.aqua-mail.com/?page_id=232