Author Topic: Solved issues without posting the solutions?  (Read 8523 times)

Teachermac

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Solved issues without posting the solutions?
« on: December 05, 2014, 08:12:21 pm »
Kostya,

I think it would be very helpful if the solutions to issues were posted for all to see.

Finding that a solution was found for an issue and after scrolling through all the posts only to find that it was solved without details is very frustrating!

Thanks,

Greg

Kostya Vasilyev

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Re: Solved issues without posting the solutions?
« Reply #1 on: December 05, 2014, 10:47:08 pm »
The forum has search (and it's not necessary to register to use it -- or to view any found messages).

That's for issues where me or one of the "certified AquaMail experts" was able to post a solution.

On the other hand, sometimes I have to ask for a debug log -- and then the outcome varies. May end up being a bug in Aqua, or unreasonable / wrong settings, or a bug somewhere else (mail server, device's software, etc).

And then sometimes people post questions / issues here, and never respond to my request(s) for more info.

So it's not a clear "question / solution" pattern every time. I never delete any old messages from the forum, though, except spam.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/