Author Topic: New OnePlus One phone and AquaMail  (Read 12968 times)

Mr.Tee

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New OnePlus One phone and AquaMail
« on: September 24, 2014, 01:58:37 pm »
Hi,

I have purchased a new OnePlus One phone, which is running Android > Cyanogenmod 11.0-XNPH33R at the moment.

I installed the AquaMail app, for which I have purchased a full license.

I now experience a problem 1 which did not happen before on my former HTC One X or Samsung S3 phones... and that is that I daily and random get an error message on the homescreen of the phone, and sometimes within the app itself, telling "No client" (also experienced today after the latest AquaMail release).

Another problem 2 is that I have selected one folder to be included in the "Smart folder" by activating "Sync as incoming"... but sometimes the AquaMail app forget this folder setting again, and I have to go back to the folder, which is then suddenly set back to "Do not sync", and then select "Sync as incoming" again... sometimes this happens almost every time I open the app, but now it has kept the sync okay for 2 days without loosing this setting again.

I only have 1 account, setup towards my Microsoft Exchange mailbox at the mail provider, and using = Exhange Mail > EWS > SSL > 443 > Choose automatically (Authentication).

Is this 2 known bugs or something which will be fixed in next release?

Thanks in advance.

Kind regards,

:) Mr. Tee

Mr.Tee

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Re: New OnePlus One phone and AquaMail
« Reply #1 on: September 24, 2014, 07:42:14 pm »
Hi again,

I addition to my last post, then I have also noticed that when I open an email to read it, and then immediately close the mail again, in order to return to the Smart Folder, then the mail is not marked as read until approx. 3 seconds later... this behaviour is also new to me.

Many thanks in advance.

Kind regards,

:) Mr. Tee

Kostya Vasilyev

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Re: New OnePlus One phone and AquaMail
« Reply #2 on: September 25, 2014, 11:15:55 pm »
"No client" ??? Ummm, what does that look like? And how is it related to Aqua?

Does the app crash? Are there any popup messages about "AquaMail stopped unexpectedly"?

Can you check the phone's "memory card-like storage", at the root, for Aqua's postmortem crash log -- the file is called log-AquaMail-crash.txt.

If found, please email to kmansoft / gmail.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

jcasares

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Re: New OnePlus One phone and AquaMail
« Reply #3 on: October 24, 2014, 03:05:30 am »
I'm using it on a One Plus One with stock OS (CM11S) as well and no issues with AquaMail.

mikeone

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Re: New OnePlus One phone and AquaMail
« Reply #4 on: October 24, 2014, 09:27:13 am »
I'm using it on a One Plus One with stock OS (CM11S) as well and no issues with AquaMail.

For me it looks like a problem with a specific OS version - not really an issue with AquaMail.

Kostya Vasilyev

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Re: New OnePlus One phone and AquaMail
« Reply #5 on: October 24, 2014, 01:06:52 pm »
Well, I don't have a OnePlusOne and not going to get one (by invite only? huh?) and haven't gotten any logs or further details. Oh well.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

scanno

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Re: New OnePlus One phone and AquaMail
« Reply #6 on: October 24, 2014, 05:46:20 pm »
I am using a One Plus One and am having no problems with aquamail
It is running fine.

Verstuurd vanaf mijn A0001 met Tapatalk

Kostya Vasilyev

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Re: New OnePlus One phone and AquaMail
« Reply #7 on: October 24, 2014, 08:37:16 pm »
Thank you, this helps.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/