Author Topic: Embedded images stopped displaying  (Read 7620 times)

MJM

  • Newbie
  • *
  • Posts: 4
Embedded images stopped displaying
« on: March 26, 2017, 06:43:21 pm »
I have version 1.7.1-88 and purchased pro. About a month ago images in flyer type emails (harborfreight, Costco..) stopped displaying. I have read the relevant FAQs and several identical sounding problems from 2013, 2014 and gone through every setting i can find however this problem persists.
These same emails display properly in outlook on my PC and Gmail on my Nexus 4. In Aqua mail I get empty boxes with URLs in them.
The hours spent trying to fix this are adding up so I am asking for some guidance please.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Embedded images stopped displaying
« Reply #1 on: March 26, 2017, 07:36:10 pm »
Those are not embedded, rather linked.

A Samsung phone with a recent "security update" from your mobile operator?
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MJM

  • Newbie
  • *
  • Posts: 4
Re: Embedded images stopped displaying
« Reply #2 on: March 27, 2017, 06:34:17 pm »
Thanks for your reply.
No. The phone is a LG Nexus 4. This began about a month ago however no system or Android updates were installed and I did not change any AQ settings.
Perhaps the sender of these flyer emails changed something in the content but as I said there is no problem on Gmail on this same phone or outlook on a PC.

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Embedded images stopped displaying
« Reply #3 on: March 28, 2017, 01:13:56 am »
Gmail pre-fetches linked images to / from their own servers.

Outlook on the PC I suppose is not connected to your mobile data operator.

That being said:

Please forward (as .eml attachments) a couple of sample messages, to support / at / aqua-mail / dot com, we'll try them in Aqua Mail.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MJM

  • Newbie
  • *
  • Posts: 4
Re: Embedded images stopped displaying
« Reply #4 on: March 29, 2017, 12:21:00 am »
I sent a few examples of the problematic emails from outlook after realizing I couldn't do it in AQ.
Since all my email on the phone and the PC comes via the same router (wireless only for the phone and Ethernet to the PC) I can't see how the ISP could affect this. They all come from the same source.
I do not use data on my phone. Wireless only. Mobile data rates in Canada are just stupid expensive. Not enough competition... :-(
Thx -MJM

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Embedded images stopped displaying
« Reply #5 on: March 31, 2017, 09:17:18 pm »
Quote
Since all my email on the phone and the PC comes via the same router (wireless only for the phone and Ethernet to the PC) I can't see how the ISP could affect this. They all come from the same source.

Didn't see them yesterday, but I'll check again tonight.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

MJM

  • Newbie
  • *
  • Posts: 4
Re: Embedded images stopped displaying
« Reply #6 on: April 23, 2017, 11:42:33 pm »
Sorry for late reply. I will re-send the attached messages via Outlook again however I am happy to report that yesterday, my Nexus4 decided it was time to install a whole bunch of updates and Aqua Mail (Version 1.8.2-216) was one of them.
This morning I received a message from one of the problem senders and suddenly this new version displays ALL the images as it did before with no help from me. :-)

So the problem is resolved with the update somehow.  ???  :)

Thank you!

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Embedded images stopped displaying
« Reply #7 on: April 25, 2017, 08:38:05 pm »
Hmm.... We released 1.8.2-218 over a month ago.

And I'm not at all sure there were any fixes - since I'm not aware of any actual bugs on our side that could be causing this.

But if it's working now, that good!
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/