Author Topic: Version 1.6.1.0 - Google Play "new stable", gradual rollout, 5%  (Read 19262 times)

Kostya Vasilyev

  • Hero Member
  • *****
  • Posts: 12740
Re: Version 1.6.1.0 - Google Play "new stable", gradual rollout, 5%
« Reply #15 on: February 28, 2016, 06:59:26 pm »
Re: This step worked! All is well in the EWS and AM world again. Many thanks for taking the time to walk me through these troubleshooting steps.


Argh. It means that some of the already existing data on the device -- loaded there by AquaMail -- got "bad".

So there was either

1) a server change where the new data didn't properly "properly glue to" the old data

or (more likely)

2) a bug in Aqua's calendar sync algorithm, leaving behind some data that was causing the issues.

or yet another possibility

3) a bug in Android's calendar code, maybe the manufacturer's customization (one specific case did come up before, only on a Verizon branded Samsung phone).

We now won't be able to know what it was -- so if it does happen again (hopefully not too soon, perhaps never), I'd like to do more detailed troubleshooting.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/