Author Topic: Deleted email is moved Deleted Messages folder instead of Trash  (Read 9663 times)

logandan

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Deleted email is moved Deleted Messages folder instead of Trash
« on: September 25, 2017, 10:08:33 pm »
Recently I just started using Aqua mail and everything works perfectly except for deleting email.
After I firstly launched Auqa mail app, it automatically created a folder called "Deleted Messages" on the IMAP server and linked to the "Deleted" folder on the app.
This "Deleted Messages" folder is not the native Trash folder on the server(on Outlook it's called "Deleted Items" linked to the server Trash folder)
From the folder view on the app, I don't see it show any Trash folder but Sent or Draft folder is synced properly.

Is there anyway to link the Deleted folder directly to the server Trash folder instead of using a separate "Deleted Messages" folder?

Thanks.

StR

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Re: Deleted email is moved Deleted Messages folder instead of Trash
« Reply #1 on: September 25, 2017, 10:24:12 pm »
Is there anyway to link the Deleted folder directly to the server Trash folder instead of using a separate "Deleted Messages" folder?

Take a look at the FAQ.
Items #2 and #4 should be helpful.

(From what I know, - I don't think Aquamail creates any folder on the server automatically. It must've been created by another app, and Aquamail found it before "Trash" folder.)

Kostya Vasilyev

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Re: Deleted email is moved Deleted Messages folder instead of Trash
« Reply #2 on: September 26, 2017, 09:14:51 pm »
Re: I don't think Aquamail creates any folder on the server automatically. It must've been created by another app, and Aquamail found it before "Trash" folder.

Correct. Aqua Mail never creates those "special" folders (Deleted / Sent / Drafts / Spam / Archive), but it detects them.

Re: Take a look at the FAQ.

Sure, and to actually "remap" the app's Deleted folder (to the right server folder), please:

- Long press on the account
- Options and folders
- Folders
- Let it refresh (10-20 seconds)
- Find the right server side Deleted folder ("Deleted Messages", "Deleted Items", "Bin", etc.)
- Tap its name
- Choose "Sync with Deleted" from the popup.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

logandan

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Re: Deleted email is moved Deleted Messages folder instead of Trash
« Reply #3 on: October 07, 2017, 03:41:20 am »
Thanks for all the replies. Mystery solved...
It turned out there was no Trash folder on the server end. According to the support of the mail server, they never expose Trash folder via IMAP.
The Deleted Items folder I see on Outlook was actually mapped to a workspace trash folder via their their party Outlook extension.
I know this is a weird implementation....
So from a regular IMAP client, we can't see the original Trash folder..
For the Deleted Messages folder, it was actually created by Thunderbird. Since I never used Thunderbird but only installed it once, I didn't even notice I had that folder.
Given all those reasons, Auqa mail linked to "Deleted Messages" folder automatically which was created by Thunderbird before.

Kostya Vasilyev

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Re: Deleted email is moved Deleted Messages folder instead of Trash
« Reply #4 on: October 08, 2017, 08:00:13 pm »
Aqua tries to guess those "special" IMAP folders by name, but --

-- before it falls back to that, it looks for server specified hints like these, which work with any language or folder names:

Code: [Select]
* LIST (\HasChildren) "." INBOX
* LIST (\HasNoChildren \Archive) "." INBOX.Archive
* LIST (\HasNoChildren \Drafts) "." INBOX.Drafts
* LIST (\HasNoChildren \Junk) "." "INBOX.Junk Mail"
* LIST (\HasNoChildren \Sent) "." "INBOX.Sent Items"
* LIST (\HasNoChildren \Trash) "." INBOX.Trash

The "\Archive" - "\Drafts" - "\Junk" - "\Sent" - "\Trash" tokens above:

https://tools.ietf.org/html/rfc6154#section-6

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/