Author Topic: Can not delete emails (gmail account)  (Read 8285 times)

Riad

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Can not delete emails (gmail account)
« on: March 06, 2016, 10:15:58 pm »
Recently, after deleting messages from the GMail account, the messages seem at first to be deleted, but after synchronization they return back like they were never deleted.
I must use a computer to delete the messages.
Is there a solution for this problem?
Regards

Kostya Vasilyev

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Re: Can not delete emails (gmail account)
« Reply #1 on: March 06, 2016, 10:29:09 pm »
Are you deleting messages by "move to deleted" (the trash can icon)?

And they come back after you check mail in the account?

Please check / fix the mapping of the app's "special" folders to server folders:

To restore the "mapping" of "special" (Sent, etc) folders to server folders, please do this:

- Long press the account
- Options and folders
- Folders

Let it refresh

- Find the Sent folder (under [Gmail]), tap its name, choose "Sync with [ Sent ]".
- Repeat for Deleted and Drafts, and possibly Spam and Archive (which Gmail calls All Mail).
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/