Author Topic: Multiple entries for the same email in Smart Inbox (Solved)  (Read 8465 times)

chrisoptimal

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Multiple entries for the same email in Smart Inbox (Solved)
« on: December 17, 2013, 09:01:10 pm »
Hi,

Huge fan of AquaMail. Thanks for all the time and effort that has been put into this great piece of software.

When I receive e-mail from a Gmail account it often shows up as two separate messages within AquaMail's Smart Inbox. One has the label "Inbox" and the other the label "Important". Is there a way to only see a single e-mail in my inbox?

This occurs only with Gmail accounts only. I've had a look through both the AquaMail and Gmail settings and can't find any way of changing this behavior.

Any tips on how to fix this?

Thanks!
« Last Edit: December 25, 2013, 11:00:16 pm by chrisoptimal »

Kostya Vasilyev

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Re: Multiple entries for the same email in Smart Inbox
« Reply #1 on: December 20, 2013, 11:13:38 pm »
Gmail's IMAP server maps each label to a folder.

It also allows a message to have multiple labels.

The result is what you see.

Possible solutions:

- Do not sync the Important folder in Aqua
- Keep syncing it, but turn off its "smart folder" setting (long press the account -> options and folders -> folders -> find the folder -> tap the settings icon on the right and turn off "include in smart folder").
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

chrisoptimal

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Re: Multiple entries for the same email in Smart Inbox
« Reply #2 on: December 25, 2013, 10:59:53 pm »
Thanks very much Kostya. The first solution worked perfectly (didn't try the second).

You rock! AquaMail rocks. Thanks for all the great work.