Author Topic: no notification sound  (Read 8862 times)

dosser

  • Newbie
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  • Posts: 6
no notification sound
« on: May 03, 2018, 08:40:25 pm »
device: Samsung J730F
OS: Android 7.0

i really tried all settings but i dont get any notification sound  :-\

hope someone has a hint for me.

thanks

Kostya Vasilyev

  • Hero Member
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  • Posts: 12740
Re: no notification sound
« Reply #1 on: May 04, 2018, 09:25:46 pm »
NO *sound* specifically?

Or no notifications at all?

Things to check:

- Phone Settings - make sure it's not in silent mode and volume not set to minimal

- Phone Settings -> apps -> tap into Aqua Mail -> on some phones there is a setting to allow (or deny) notification sounds, per app

- Aqua Mail settings -> message notifications -> choose a sound again

- Aqua Mail settings -> nights and weekends, make sure it's not in silent mode

Optional per-account notification settings overrides:

- Long press on your account on the app's main screen -> Special settings -> Message notifications -> if you have an override here, be sure to pick a sound, or turn off the override completely so the account uses the app's notification settings.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/