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Author Topic: Push does not work on Samsung Note 2 - BlueMail is working  (Read 7112 times)

Jonas

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Push does not work on Samsung Note 2 - BlueMail is working
« on: October 30, 2017, 03:10:30 pm »
Although the settings on Lenovo Tablet 4.4.2 are the same as on Samsung Note 2 (4.4.2)
push does not work on the Samsung, on Lenovo no problem. BlueMail Push is working instant on the Samsung
« Last Edit: October 30, 2017, 03:12:27 pm by Jonas »
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Kostya Vasilyev

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Re: Push does not work on Samsung Note 2 - BlueMail is working
« Reply #1 on: October 31, 2017, 09:51:01 pm »
Did you enable push mail? In Aqua it's off by default.

Please long press on the account -> options and folders -> account options -> push mail.
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Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

Jonas

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Re: Push does not work on Samsung Note 2 - BlueMail is working
« Reply #2 on: October 31, 2017, 10:39:56 pm »
Naturally I did activate this globally
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Kostya Vasilyev

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Re: Push does not work on Samsung Note 2 - BlueMail is working
« Reply #3 on: October 31, 2017, 10:47:37 pm »
In Aqua Mail the "global" setting is on - but the account level setting defaults to off.

Please follow the steps above and make sure to enable push mail at the account level. Not only at the app's "global" level.
Logged
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/
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