Author Topic: exchange account: corrupt attachment  (Read 8884 times)

xerius

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exchange account: corrupt attachment
« on: July 12, 2016, 08:58:19 pm »
Hello,
I use aquamail pro with 3 accounts: yahoo, gmail and as part of my work (exchange). My Exchange account regularly I have problems with my attachments are regularly corrupted. Everything works correctly with my yahoo and gmail accounts.

For example: when I receive a document (Word, Excel or pdf) on my exchange account: could not open it. An error message appears when I try to open it with an android application or if I want to open it from my windows pc. The same attachments that arrive on my yahoo or gmail account are correct and can be opened.

If I receive an email exchange on my account and I transferred from aquamail to another account (yahoo for example), the attachment becomes corrupted and I can not open it on my pc (yahoo mail) or on my oneplus2.

Do you have an idea of the problem?

Thanks.

Kostya Vasilyev

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Re: exchange account: corrupt attachment
« Reply #1 on: July 12, 2016, 09:20:22 pm »
Can you please send me a test message with an attachment that you know becomes corrupted like this, to:

admin [at] kmansoft.onmicrosoft.com ?

This is my Office 365 account, Exchange.

Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/

xerius

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Re: exchange account: corrupt attachment
« Reply #2 on: July 12, 2016, 10:03:03 pm »

I just sent you an email with an example of a corrupted attachment

Kostya Vasilyev

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Re: exchange account: corrupt attachment
« Reply #3 on: July 12, 2016, 11:19:31 pm »
I'm afraid you sent me an already corrupted attachment.

What I need is:

A sample message with an attachment that you know will become corrupted -- but please attach the "right", "not yet corrupted" version of the file before it does become corrupted.

Then I'll check if it's corrupted on my side, in AquaMail and also Office 365 web mail, for comparison.
Creating debug logs for diagnostics: https://www.aqua-mail.com/troubleshooting/

The official FAQ: https://www.aqua-mail.com/faq/

Лог-файлы для диагностики: https://www.aqua-mail.com/ru/troubleshooting/

Вопросы и ответы: https://www.aqua-mail.com/ru/faq/