AquaMail Forum

English - Android => General Discussion => Topic started by: arf8 on March 30, 2023, 05:14:50 am

Title: Pro License issue
Post by: arf8 on March 30, 2023, 05:14:50 am

I'm sure I'm not the only Pro user that has an issue where the licence server does not recognize their account. 

Title: Re: Pro License issue
Post by: Martin - Aqua Mail Support on March 30, 2023, 09:13:21 am

Sorry for the inconvenience caused.

Please provide proof of your purchase by making a screenshot of your order and the email you used.

Send the details to support@aqua-mail.com.

Title: Re: Pro License issue
Post by: arf8 on March 30, 2023, 09:36:48 am

Got the email thanks

Title: Re: Pro License issue
Post by: Martin - Aqua Mail Support on March 30, 2023, 09:47:48 am

Happy to help.

Title: Re: Pro License issue
Post by: Justin on April 05, 2023, 11:52:46 am

Similar issue:

I convinced a friend to try AquaMail. Now He wants to purchase the Pro Key in play store. But "not available" for his device (Android 13).

Pro Key has still target API 27.

On website of AquaMail it's not possible to tap to purchase the lifetime pro key.

What's wrong?

Title: Re: Pro License issue
Post by: Justin on April 09, 2023, 12:11:50 am

@MartinKostov Aqua Support

My friend just has purchased FairEmail, sorry. He's happy now with it...

Title: Re: Pro License issue
Post by: Martin - Aqua Mail Support on April 10, 2023, 09:12:49 am

Hi Justin,

Sorry for the late reply. The unlocker is discontinued, only people who bought it in the past have access to it.
There will be more info on that later.

Title: Re: Pro License issue
Post by: Justin on April 10, 2023, 08:26:06 pm

Hi Martin,

this is bad news.

So where to perform a one-time-purchase?

When you only accept time-based subscriptions, you won't get new users. Most users avoid subscriptions.

People will use other mail apps.

Title: Re: Pro License issue
Post by: Justin on April 20, 2023, 11:38:31 am

Quote from: MartinKostov Aqua Support on April 10, 2023, 09:12:49 am

There will be more info on that later.

Hi, 10 days are gone. Any news?

For your information:
In biggest german speaking Android forum there is a subforum for AquaMail. Used for discussions and support.

This is the current discussion about your monetarization strategy:
https://www.android-hilfe.de/forum/aqua-mail.2241/hat-aqua-mail-sowohl-eine-pro-version-als-auch-ein-abo-modell.1051371.html

Nobody is willing to pay an expensive subscription.

And unfortunately the subforum for AquaMail is going to die. Reason: Your strategy.

Title: Re: Pro License issue
Post by: chris122380 on April 20, 2023, 07:00:52 pm

Quote from: Justin on April 20, 2023, 11:38:31 am

Quote from: MartinKostov Aqua Support on April 10, 2023, 09:12:49 am

There will be more info on that later.

Hi, 10 days are gone. Any news?

For your information:
In biggest german speaking Android forum there is a subforum for AquaMail. Used for discussions and support.

This is the current discussion about your monetarization strategy:
https://www.android-hilfe.de/forum/aqua-mail.2241/hat-aqua-mail-sowohl-eine-pro-version-als-auch-ein-abo-modell.1051371.html

Nobody is willing to pay an expensive subscription.

And unfortunately the subforum for AquaMail is going to die. Reason: Your strategy.

This is why everyone I know who is using Aqua Mail has moved to Fairemail.

Title: Re: Pro License issue
Post by: Fentadroid on April 24, 2023, 12:32:11 am

Quote from: Justin on April 20, 2023, 11:38:31 am

And unfortunately the subforum for AquaMail is going to die. Reason: Your strategy.

I found AquaMail a great mail app.
I was ready to purchase a life time license and... booom! Just discovered no more lifetime license.

Well, you're right.
more then €30/year, no.