AquaMail Forum
English - Android => Bug reports => Topic started by: mkgtu on November 01, 2021, 01:20:34 am
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I'm on the latest version 1.32.0.1872 (Oct 31), though I'm not sure that's the issue.
Just tried backing up accounts and settings. Works ok for local device, but not Dropbox. I know Dropbox has worked in the past because I have a backup there from 8 months ago.
On the backup screen there's a "copy to Dropbox" option, but if I try to check the box that screen just crashes/closes.
Either this is a bug, I'm doing something wrong, or I've forgotten how I ever logged into or backed up to Dropbox previously. I don't back up very often because I rarely change settings.
I also don't see where I would connect to Dropbox (in case I'm no longer connected)— or Google Drive or Onedrive, the other two options.
Screenshot is of the backup screen, but if I check "copy to Dropbox" the screen disappears, reverts to the previous screen, and nothing gets backed up anywhere, even local.
(https://uploads.tapatalk-cdn.com/20211031/30ca80174e346381957ab99f08cb9604.jpg)
Sent from my SM-G975U using Tapatalk
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Hi,
Can you please check if you have a file called log-AquaMail-crash.txt in your phone's Downloads folder? If you do, please send it to support@aqua-mail.com. If you don't, please start a regular log file from Settings > About > Debug and recreate this problem so it is recorded in the log. After that, send the log to us.
Thank you for your report!
Martin
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I'm on the latest version 1.32.0.1872 (Oct 31), though I'm not sure that's the issue.
Just tried backing up accounts and settings. Works ok for local device, but not Dropbox. I know Dropbox has worked in the past because I have a backup there from 8 months ago.
On the backup screen there's a "copy to Dropbox" option, but if I try to check the box that screen just crashes/closes.
Either this is a bug, I'm doing something wrong, or I've forgotten how I ever logged into or backed up to Dropbox previously. I don't back up very often because I rarely change settings.
I also don't see where I would connect to Dropbox (in case I'm no longer connected)— or Google Drive or Onedrive, the other two options.
Screenshot is of the backup screen, but if I check "copy to Dropbox" the screen disappears, reverts to the previous screen, and nothing gets backed up anywhere, even local.
(https://uploads.tapatalk-cdn.com/20211031/30ca80174e346381957ab99f08cb9604.jpg)
Sent from my SM-G975U using Tapatalk
The screenshot shows you didn't click the checkbox that says "copy to". If that box is checked and Dropbox is selected from the drop down then it will copy the backup to Dropbox. You always need to make sure that the "copy to" is checked if backing up to a cloud service.
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Ah, but that's the problem — I CAN'T check that box. When I tap on the box to check it, that screen just goes away (closes, crashes, whatever you want to call it) and you're back to the previous screen.
If you leave the box alone you can tap OK and back things up to a local folder without a problem.
Sent from my SM-G975U using Tapatalk
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I should also note that on that page:
- at the top I CAN tap the "copy from" Dropbox and it opens Dropbox so i can choose the file
- in the "copy from" I can also use the drop-down to choose Onedrive or Google instead.
- but in the "copy to" at the bottom, Dropbox is greyed out and there is no drop-down available to choose another cloud to copy to.
So it seems the "copy to" just isn't functioning. But the "copy from" is working fine.
Sent from my SM-G975U using Tapatalk
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It's working correctly for me. Maybe clear the apps cache. I tried posting a video but apparently that's to big.
Clicking the check box and picking which service to backup to worked without any issues for me.
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Must be something wrong with my setup then because when I check that "copy to" box the check is added briefly and that page just closes.
It's so brief that I can't actually see the check added, but I did a screen recording in which I can see that there is a check in the box. I can only see it because my finger isn't blocking my view in the recording! In real life it all happens so quickly I can't get my finger off the box before the page closes.
Sent from my SM-G975U using Tapatalk
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It's working correctly for me. Maybe clear the apps cache. I tried posting a video but apparently that's to big.
Clicking the check box and picking which service to backup to worked without any issues for me.
Just curious. Are you also using the most recently released stable version 1.32.0-1872?
I just installed that when it became available to me on Saturday Oct 30
Sent from my SM-G975U using Tapatalk
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It's working correctly for me. Maybe clear the apps cache. I tried posting a video but apparently that's to big.
Clicking the check box and picking which service to backup to worked without any issues for me.
Just curious. Are you also using the most recently released stable version 1.32.0-1872?
I just installed that when it became available to me on Saturday Oct 30
Sent from my SM-G975U using Tapatalk
Version may not make any difference. I ininstalled then de-installed the current version. Same problem with "copy to".
I then uninstalled again and installed the previous version 1.31.0-1857, from Sept 13. Same result.
Like I said, I don't change settings very often, so I don't backup very often. Before yesterday my last backup was in February. And, curiously, that backup is also in Dropbox so things must have been working back then.
I have backed up apk versions of AM going back forever, so I guess I could keep rolling back. But it's not worth it. I have a third party sync app (Folder Sync - by Tech Dynamics) that I use to sync a lot of folders from internal memory to external sd card, as well as to cloud accounts. So the AquaMail backups end up in Dropbox that way.
Sent from my SM-G975U using Tapatalk
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It's working correctly for me. Maybe clear the apps cache. I tried posting a video but apparently that's to big.
Clicking the check box and picking which service to backup to worked without any issues for me.
Just curious. Are you also using the most recently released stable version 1.32.0-1872?
I just installed that when it became available to me on Saturday Oct 30
Sent from my SM-G975U using Tapatalk
Yes, I am using the current version and I have never seen this issue with the current version or older versions. Makes me wonder if something else is interfering with AquaMail.
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I presume there is some other interference or a missing permission. Hoping they can find something in the logs I sent.
And it isn't just Dropbox. As long as I can't make that check "stick" in "copy to", I can't access the drop-down list to even switch to Onedrive or Google Drive!
Sent from my SM-G975U using Tapatalk
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I also checked Dropbox in a web browser to see if AquaMail was even a "connected app". It's not listed, but other Android apps with access to Dropbox are listed. Maybe AM doesn't need to be a "connected" app if it just creates files in the local Dropbox Android app on the phone.
But that did give me a chance to disconnect a dozen or two apps that I connected 8 or 9 years ago, apps I no longer have or use, or that maybe don't even exist anymore!
How things change.
Sent from my SM-G975U using Tapatalk
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To add to the puzzle I just checked my Samsung Tab A tablet and the "copy to" In backup works fine. And that is also the latest version.
But then the tablet is still Android 9, whereas my phone is Android 11. That may make a difference.
The screenshot is from the tablet (https://uploads.tapatalk-cdn.com/20211102/c615dcc6121f6512d26aa06124921939.jpg)
Sent from my SM-T380 using Tapatalk
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So very strange. Do you have it set to allow all the permissions for AquaMail? I'm running Oxygen OS 11 which is based off of Android 11 and I don't have the same issue. I'm hoping they are able to find something in the logs for you. What phone are you using?
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So very strange. Do you have it set to allow all the permissions for AquaMail? I'm running Oxygen OS 11 which is based off of Android 11 and I don't have the same issue. I'm hoping they are able to find something in the logs for you. What phone are you using?
Samsung Galaxy S10+, Android 11
All the permissions are granted. But note the "storage" permission is for "media", not "all files", which is not a option because I guess AM doesn't request it. Don't know if that makes any difference.
I've also noted in another bug report that there are no longer any options on the Data/Storage page in settings to choose where to store cache and downloads.
Sent from my SM-G975U using Tapatalk
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PROBLEM SOLVED
Every time I tapped "copy to" and the page closed I also got a pop-up at the top of the screen from an app called Clipboard Actions, including the last item that had been copied to the clipboard! So I disabled Clipboard Actions and Notes (developed by "Halfreal") and then the "copy to" in AM works as it should.
The words "copy to" must have been a trigger for Clipboard Actions.
I have three somewhat redundant clipboard apps on my phone so I think I can get along without this one.
Sent from my SM-G975U using Tapatalk
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So very strange. Do you have it set to allow all the permissions for AquaMail? I'm running Oxygen OS 11 which is based off of Android 11 and I don't have the same issue. I'm hoping they are able to find something in the logs for you. What phone are you using?
Samsung Galaxy S10+, Android 11
All the permissions are granted. But note the "storage" permission is for "media", not "all files", which is not a option because I guess AM doesn't request it. Don't know if that makes any difference.
I've also noted in another bug report that there are no longer any options on the Data/Storage page in settings to choose where to store cache and downloads.
Sent from my SM-G975U using Tapatalk
You realize that the storage locations for cash and downloads maybe Google Android restrictions and not an aquamail decision. From reading the Android development page (I'm sure it developer could correct me if I'm wrong or give clarification) but as of Android 10 the apps cached data needs to be stored encrypted in the apps specific storage location and that downloads are required to be placed in the downloads folder (The only exception might be the SD card but AquaMail or developer would need to give clarification on that. ). If this is the case that these restrictions have been in place from Google, it would explain why those options have been removed from the Data/Storage section of settings..
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Maybe. But I have all kinds of apps that download files to locations of my own choosing. Some give me a choice each time, and also ask if I "always" want to use that location. MEGA, a cloud storage app, is one example.
Another is Handcent's Next sms app. In that I can choose a folder of my own creation to automatically download and store all MMS attachments. Not much difference between a text attachment and an email attachment. In the Next texting app there is a default download location (and not the system Download folder) but in the settings you can change that to any folder you like.
So I'm sure there's a way to do that on Android 11, or 10.
I think it may now be true that an app can only store its cache inside the app itself, to keep it secure from malicious apps. But that's a temporary kind of "download".
Sent from my SM-G975U using Tapatalk
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Another case is the Edison email app. There when you save attachments, the system file manager opens to the system Download folder but before you tap "save" you can pick another location. I think Edison remembers your choice the next time you want to save something and opens the file manager to that location, though you could still change it again.
On the other hand Outlook gives you no choice. Everything goes to the system Download folder. Blue Mail doesn't let you save attachments. You can open them and then save them somewhere I suppose.
GMail is a strange case. You can download an attachment, but are given no options. It just goes to the system Download folder, though you have to "guess" that. Nothing tells you where it went. That's now what happens, I guess, in AquaMail now. But in GMail you can also save it to anywbere you want in Google Drive — of course — kind of like keeping it in the family. But then what would you expect from Google?
Sent from my SM-G975U using Tapatalk
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So very strange. Do you have it set to allow all the permissions for AquaMail? I'm running Oxygen OS 11 which is based off of Android 11 and I don't have the same issue. I'm hoping they are able to find something in the logs for you. What phone are you using?
Samsung Galaxy S10+, Android 11
All the permissions are granted. But note the "storage" permission is for "media", not "all files", which is not a option because I guess AM doesn't request it. Don't know if that makes any difference.
I've also noted in another bug report that there are no longer any options on the Data/Storage page in settings to choose where to store cache and downloads.
Sent from my SM-G975U using Tapatalk
You realize that the storage locations for cash and downloads maybe Google Android restrictions and not an aquamail decision. From reading the Android development page (I'm sure it developer could correct me if I'm wrong or give clarification) but as of Android 10 the apps cached data needs to be stored encrypted in the apps specific storage location and that downloads are required to be placed in the downloads folder (The only exception might be the SD card but AquaMail or developer would need to give clarification on that. ). If this is the case that these restrictions have been in place from Google, it would explain why those options have been removed from the Data/Storage section of settings..
Just to confirm - we had to remove several options related to storage - where to save/cache attachments, some of the options in Backup & Restore and so forth due to the Scoped Storage (https://developer.android.com/about/versions/11/privacy/storage) requirement for targeting Android 11. If we don't comply with the requirement we aren't really allowed to publish app updates. Please don't report them as bugs. :)
Maybe. But I have all kinds of apps that download files to locations of my own choosing. Some give me a choice each time, and also ask if I "always" want to use that location. MEGA, a cloud storage app, is one example.
Another is Handcent's Next sms app. In that I can choose a folder of my own creation to automatically download and store all MMS attachments. Not much difference between a text attachment and an email attachment. In the Next texting app there is a default download location (and not the system Download folder) but in the settings you can change that to any folder you like.
So I'm sure there's a way to do that on Android 11, or 10.
I think it may now be true that an app can only store its cache inside the app itself, to keep it secure from malicious apps. But that's a temporary kind of "download".
Sent from my SM-G975U using Tapatalk
Another case is the Edison email app. There when you save attachments, the system file manager opens to the system Download folder but before you tap "save" you can pick another location. I think Edison remembers your choice the next time you want to save something and opens the file manager to that location, though you could still change it again.
On the other hand Outlook gives you no choice. Everything goes to the system Download folder. Blue Mail doesn't let you save attachments. You can open them and then save them somewhere I suppose.
GMail is a strange case. You can download an attachment, but are given no options. It just goes to the system Download folder, though you have to "guess" that. Nothing tells you where it went. That's now what happens, I guess, in AquaMail now. But in GMail you can also save it to anywbere you want in Google Drive — of course — kind of like keeping it in the family. But then what would you expect from Google?
Sent from my SM-G975U using Tapatalk
This is either because the app does not target Android 11 or because they've been granted an exception by Google. This is intended for apps that cannot perform their main functions without such a permission - file manager apps most of all but maybe anti-virus, maybe cloud storage apps and similar. To my knowledge, mail clients did not get granted this exception, which makes sense - using the system file picker/browser is more than enough to perform attachment saves and the like.
For your comparison between mail apps - none of them can "remember" the location, the system file picker does it. It works the same way in Aqua Mail where your last used directory is opened - be it internal or cloud storage, in the file picker.
Hope this makes sense & I'm glad you figured out the problem - my guess was on LastPass based on that video clip you sent. :)
Martin
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So very strange. Do you have it set to allow all the permissions for AquaMail? I'm running Oxygen OS 11 which is based off of Android 11 and I don't have the same issue. I'm hoping they are able to find something in the logs for you. What phone are you using?
Samsung Galaxy S10+, Android 11
All the permissions are granted. But note the "storage" permission is for "media", not "all files", which is not a option because I guess AM doesn't request it. Don't know if that makes any difference.
I've also noted in another bug report that there are no longer any options on the Data/Storage page in settings to choose where to store cache and downloads.
Sent from my SM-G975U using Tapatalk
You realize that the storage locations for cash and downloads maybe Google Android restrictions and not an aquamail decision. From reading the Android development page (I'm sure it developer could correct me if I'm wrong or give clarification) but as of Android 10 the apps cached data needs to be stored encrypted in the apps specific storage location and that downloads are required to be placed in the downloads folder (The only exception might be the SD card but AquaMail or developer would need to give clarification on that. ). If this is the case that these restrictions have been in place from Google, it would explain why those options have been removed from the Data/Storage section of settings..
Just to confirm - we had to remove several options related to storage - where to save/cache attachments, some of the options in Backup & Restore and so forth due to the Scoped Storage (https://developer.android.com/about/versions/11/privacy/storage) requirement for targeting Android 11. If we don't comply with the requirement we aren't really allowed to publish app updates. Please don't report them as bugs. :)
Maybe. But I have all kinds of apps that download files to locations of my own choosing. Some give me a choice each time, and also ask if I "always" want to use that location. MEGA, a cloud storage app, is one example.
Another is Handcent's Next sms app. In that I can choose a folder of my own creation to automatically download and store all MMS attachments. Not much difference between a text attachment and an email attachment. In the Next texting app there is a default download location (and not the system Download folder) but in the settings you can change that to any folder you like.
So I'm sure there's a way to do that on Android 11, or 10.
I think it may now be true that an app can only store its cache inside the app itself, to keep it secure from malicious apps. But that's a temporary kind of "download".
Sent from my SM-G975U using Tapatalk
Another case is the Edison email app. There when you save attachments, the system file manager opens to the system Download folder but before you tap "save" you can pick another location. I think Edison remembers your choice the next time you want to save something and opens the file manager to that location, though you could still change it again.
On the other hand Outlook gives you no choice. Everything goes to the system Download folder. Blue Mail doesn't let you save attachments. You can open them and then save them somewhere I suppose.
GMail is a strange case. You can download an attachment, but are given no options. It just goes to the system Download folder, though you have to "guess" that. Nothing tells you where it went. That's now what happens, I guess, in AquaMail now. But in GMail you can also save it to anywbere you want in Google Drive — of course — kind of like keeping it in the family. But then what would you expect from Google?
Sent from my SM-G975U using Tapatalk
This is either because the app does not target Android 11 or because they've been granted an exception by Google. This is intended for apps that cannot perform their main functions without such a permission - file manager apps most of all but maybe anti-virus, maybe cloud storage apps and similar. To my knowledge, mail clients did not get granted this exception, which makes sense - using the system file picker/browser is more than enough to perform attachment saves and the like.
For your comparison between mail apps - none of them can "remember" the location, the system file picker does it. It works the same way in Aqua Mail where your last used directory is opened - be it internal or cloud storage, in the file picker.
Hope this makes sense & I'm glad you figured out the problem - my guess was on LastPass based on that video clip you sent. :)
Martin
You indicate for email apps ".. using the system file picker/browser is more than enough to perform attachment saves and the like.". and that it works the same way in AquaMail, that is, file picker remembers the last locstion.
BUT that isn't totally accurate. Specifically, in this latest version (targeting Android 11), if you want to save the whole email as .eml, the file picker DOES open, and it opens to the last used folder for that action (my own created "saved emails" subfolder in my own folder "AquaMail Downloads").
HOWEVER, if you want to save just the attachment, you get no choice whatsoever where to save it.... The file picker DOES NOT open at all. As a matter of fact, if you tap "download all" for attachments, you get no indication of what happens. I suppose the attachments got "downloaded" to the system Download folder, or maybe internally to the app. Doesn't say. At least the other option, "Save to Downloads", is clearer. It would be better if it were "Save to..." and let you pick a spot. Or even a "Share" button, which would let you choose a file manager, "save to device", a cloud service (Google Drive, Dropbox, etc), or even an email app, as options.
I fail to see the difference between saving an email and saving its attachments, why you would get the file picker for one but not the other.
I don't know about others, but my system Download folder is a royal mess, cluttered with stuff put there — forced there — by all kinds of apps over the years. It should be called the "Dump-All" or "Graveyard" folder. And a lot of those files carry very user-unfriendly alphanumeric names. Days, weeks, or months later, I have no idea what some of those files are. I don't dare delete them for fear of losing something I should be keeping (or better, renaming).
I'd at least like to isolate AquaMail attachments (and emls) in their own dedicated folders, where i can recognize them as such, even if some of their filenames are a bit mysterious weeks later.
And by the way, some of the other apps I mentioned, including Edison Email, are also targeted to, optimized for, Android 11 (Android R)
Sent from my SM-G975U using Tapatalk
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You indicate for email apps ".. using the system file picker/browser is more than enough to perform attachment saves and the like.". and that it works the same way in AquaMail, that is, file picker remembers the last locstion.
BUT that isn't totally accurate. Specifically, in this latest version (targeting Android 11), if you want to save the whole email as .eml, the file picker DOES open, and it opens to the last used folder for that action (my own created "saved emails" subfolder in my own folder "AquaMail Downloads").
HOWEVER, if you want to save just the attachment, you get no choice whatsoever where to save it.... The file picker DOES NOT open at all. As a matter of fact, if you tap "download all" for attachments, you get no indication of what happens. I suppose the attachments got "downloaded" to the system Download folder, or maybe internally to the app. Doesn't say. At least the other option, "Save to Downloads", is clearer. It would be better if it were "Save to..." and let you pick a spot. Or even a "Share" button, which would let you choose a file manager, "save to device", a cloud service (Google Drive, Dropbox, etc), or even an email app, as options.
I fail to see the difference between saving an email and saving its attachments, why you would get the file picker for one but not the other.
I assume you're referring to the "Download all" button in Message View. This isn't saving. This is downloading and caching the attachment in the app's protected storage (hidden from the user). Caching is used so that you don't clutter your phone's storage unless you plan on using the file for more than one viewing. The app's attachment cache is periodically cleaned up.
There is no "Save to..." option and it's instead "Save all to downloads" because this is how we had to do it. There is no option to save multiple files at the same time using the system file picker in Android.
A share option is available for each attachment separately but not all together. Same reason as above.
How these options work also has nothing to do with the system file picker - they are Aqua Mail options - the system file picker isn't used in them.
I don't know about others, but my system Download folder is a royal mess, cluttered with stuff put there — forced there — by all kinds of apps over the years. It should be called the "Dump-All" or "Graveyard" folder. And a lot of those files carry very user-unfriendly alphanumeric names. Days, weeks, or months later, I have no idea what some of those files are. I don't dare delete them for fear of losing something I should be keeping (or better, renaming).
I'd at least like to isolate AquaMail attachments (and emls) in their own dedicated folders, where i can recognize them as such, even if some of their filenames are a bit mysterious weeks later.
And by the way, some of the other apps I mentioned, including Edison Email, are also targeted to, optimized for, Android 11 (Android R)
Sent from my SM-G975U using Tapatalk
This is part of why caching is a good practice, at least for mail apps. Other than that .. take some time and clean it up? I guess.