AquaMail Forum

English - Android => General Discussion => Topic started by: John Cheater on June 24, 2020, 03:35:22 pm

Title: Battery optimiser
Post by: John Cheater on June 24, 2020, 03:35:22 pm

Hello.

As per your FAQ on app not checking mail.

"If the app is not already whitelisted, there will be a green panel / button / message / prompt asking you to do this."

Pressing this message fixes the problem for a short while, then mail is not received unless the app is opened, and the message is back again.

Phone is an Oppo Reno Z

Is there a save setting in AquaMail to fix this recurring problem,  or is this a problem with Oppo phones   

Title: Re: Battery optimiser
Post by: Nedialko Kondev, MobiSystems, AquaMail Support on June 25, 2020, 11:46:48 am

Hi,

For OPPO phones, this is very tricky. If you've already allowed the app from the green button:
- Open device settings > go to Battery
- Disable "Smart Power Saver" > this should open an additional option "Custom Power Consumption Protection"
- Tap "Custom Power..." > look for Aqua Mail and tap on the app
- Choose "Allow Background Running"

Title: Re: Battery optimiser
Post by: John Cheater on June 26, 2020, 05:59:07 am

Brilliant - all good now. Thanks for very quick reply.