AquaMail Forum

English - Android => How do I... => Topic started by: Donna3939 on February 15, 2013, 01:12:49 pm

Title: Problems sending mail
Post by: Donna3939 on February 15, 2013, 01:12:49 pm

Hi everyone!

I've just purchased the Pro version of Aqua Mail but I'm not able to send emails. Whenever I try to send an email it comes up connection error however I have my mobile data enabled permanently so how do I overcome this problem...

I used the automatic values during setup so assume the port numbers are correct so I'm stumped.

Can anyone help me with this?

Title: Re: Problems sending mail
Post by: Donna3939 on March 21, 2013, 08:29:01 pm

Anyone?? This problem is ongoing and has happened with EVERY email I have tried to send  :(

Title: Re: Problems sending mail
Post by: Rachel Ambler on March 22, 2013, 03:07:20 am

Donna,

Who is your email provider?

Also, there are options on the app to produce debug logs that Kostya can use to help diagnose connectivity issues. If we can't help you here then that might be another avenue to explore.

R

Sent from my SCH-I535 using Tapatalk 2

Title: Re: Problems sending mail
Post by: Kostya Vasilyev on March 25, 2013, 02:11:06 am

Yes, it would help to know at least what mail provider this is with, and what your server settings in the app are.

If your mail account is with a company that also provides Internet access, cable, etc. -- the outgoing mail server *may* be only accessible while on their network, e.g. WiFi at home. Just a blind guess, but I've got nothing else to go on at this point.