AquaMail Forum

English - Android => How do I... => Topic started by: nchiari on September 25, 2018, 05:01:46 pm

Title: Can't save a signature
Post by: nchiari on September 25, 2018, 05:01:46 pm

Hello there! After reseting my phone and reinstalling Aqua Mail, when I try yo place a signature for my account, the "ok" button doesn't show so there's no way to save it. This happens on plain or rich text the same. I'm attaching a picture so you can ser what I mean. Thanks for your help!

Title: Re: Can't save a signature
Post by: Kostya Vasilyev on September 25, 2018, 11:23:10 pm

It saves when you tap Back or the "left arrow" (same thing).

Title: Re: Can't save a signature
Post by: nchiari on September 26, 2018, 04:33:08 pm

I forgot yo mention that it doesn't save when I press the arrow either. I tried again just now :(

Title: Re: Can't save a signature
Post by: Kostya Vasilyev on September 28, 2018, 10:14:36 pm

And this is just with one account specifically or both of them (I think you have two?)

Does it matter what you type?

What is your Aqua Mail version / Android version?

Title: Re: Can't save a signature
Post by: nchiari on September 28, 2018, 10:34:44 pm

I just have one, and recently added, because I did a factory reset on my phone a few days ago (I was using Aqua Mail with the same account before that, with no trouble whatsoever).

No matter what I type or even if I add a picture (that's what I was using before), it doesn't save.

Aqua Mail versión 1.16.0-1193
Android 7.0

Title: Re: Can't save a signature
Post by: Kostya Vasilyev on September 30, 2018, 01:39:05 pm

Hmmm.... What's the phone make / model?

Title: Re: Can't save a signature
Post by: Kostya Vasilyev on September 30, 2018, 02:02:58 pm

Can you please capture this in the app's debug log?

Please see

https://www.aqua-mail.com/troubleshooting/

Under

Creating a log if something doesn’t work right

- Enable logging
- Try to create / save a signature
- Send the log to support / aqua-mail

Thanks in advance

Title: Re: Can't save a signature
Post by: nchiari on October 01, 2018, 03:28:49 am

My phone is a Lenovo Moto G5 plus.

I just followed the instructions on the website and sent the log to the support. But as you may see in it, I can now save plain text signatures (I don't know why I could not did that before), but the image doesn't save.

Thanks!

Title: Re: Can't save a signature
Post by: Kostya Vasilyev on October 01, 2018, 10:44:37 pm

Re: But as you may see in it, I can now save plain text signatures

I don't know either :)

Re: the image doesn't save

Hmmm.... Are you trying to create a signature that has *just* the image and no text?