AquaMail Forum

English - Android => Bug reports => Topic started by: Anonymous on September 10, 2017, 02:44:33 pm

Title: Emails not syncing after adding Gmail
Post by: Anonymous on September 10, 2017, 02:44:33 pm

I have the pro version purchased from Play store. It was working perfectly before when i was using personal emails of my site. But i recently added my Gmail, and now it doesn't sync automatically and i have to open the app, refresh to download the emails. I don't think i modified any settings before or after adding my gmail. I have my sync settings set to every thirty minutes and with night mode on.

So it will alert me of emails once the night no-disturb mode is off, but then rest of the day there will be no notifications from the app. The app seems to be running in the background, what might be the problem?

Thanks

Title: Re: Emails not syncing after adding Gmail
Post by: Kostya Vasilyev on September 10, 2017, 05:28:59 pm

The FAQ has a detailed section on "app not checking mail", please see that.

In addition, please check if the "last sync time" below the account is shown in red - which indicates network errors.

Title: Re: Emails not syncing after adding Gmail
Post by: Anonymous on September 13, 2017, 06:02:10 pm

I did look at the faq but i don't seem to have problem with errors or certificate mismatch. When I press the refresh button, everything works fine. it's just not checking anything when it's on the background. Aquamail, AquaMain StartSync Service, Aquamail Command Service has been running in the background for 37 hours

I'm turning off "Turn off Scheduled checks" to see if it is causing anything.

Title: Re: Emails not syncing after adding Gmail
Post by: mikeone on September 13, 2017, 06:13:10 pm

Quote from: Anonymous on September 13, 2017, 06:02:10 pm

I did look at the faq but i don't seem to have problem with errors or certificate mismatch. When I press the refresh button, everything works fine. it's just not checking anything when it's on the background. Aquamail, AquaMain StartSync Service, Aquamail Command Service has been running in the background for 37 hours

I'm turning off "Turn off Scheduled checks" to see if it is causing anything.

You should check if 'Scheduled sync' is enabled in the app's generell settings:
-> Settings -> Mail, receiving -> turn on 'Scheduled sync'

Title: Re: Emails not syncing after adding Gmail
Post by: Anonymous on September 14, 2017, 12:29:06 pm

I do have it on. I did mention it on the first post that i have set the sync mail check interval to 30 minutes.

As of now, turning off "Turn off Scheduled checks" is working for me and the last check was few minutes ago. I'll keep an eye on it.

Thanks!

Title: Re: Emails not syncing after adding Gmail
Post by: mikeone on September 14, 2017, 08:51:55 pm

Quote from: Anonymous on September 14, 2017, 12:29:06 pm

I do have it on. I did mention it on the first post that i have set the sync mail check interval to 30 minutes.

As of now, turning off "Turn off Scheduled checks" is working for me and the last check was few minutes ago. I'll keep an eye on it.

Thanks!

Ah, you meant the special setting in 'Nights and weekends'...  now it is understandable for me.

Title: Re: Emails not syncing after adding Gmail
Post by: Anonymous on September 19, 2017, 05:39:02 am

Well it was not on the special settings, it was on the main settings. But i thought it only affected the night hours.

it's working great now. almost instant notifications from Gmail and no more white Gmail app.

Thanks

Title: Re: Emails not syncing after adding Gmail
Post by: mikeone on September 20, 2017, 07:29:29 pm

Quote from: Anonymous on September 19, 2017, 05:39:02 am

Well it was not on the special settings, it was on the main settings. But i thought it only affected the night hours.

it's working great now. almost instant notifications from Gmail and no more white Gmail app.

Thanks

Great. Thanks for clarification.