AquaMail Forum
English - Android => How do I... => Topic started by: Aquer on May 16, 2017, 10:03:13 pm
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One day AquaMail stops all my FB notifications - why? What can i do to get it on my mail?
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FB - Facebook?
Not an Aqua Mail issue, sorry. Please check your Facebook settings.
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Sorry, but i think that is the problem of AquaMail. Other mail clients for example Gmail on the same telephone, on the same system got all notifications and messages from FB. What can i do to get it? How can i set AquaMail. Any spambox rules?
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Sorry, but i think that is the problem of AquaMail. Other mail clients for example Gmail on the same telephone, on the same system got all notifications and messages from FB. What can i do to get it? How can i set AquaMail. Any spambox rules?
Aqua does not do its own spam filtering and has no implementation for message rules.
It syncs each folder independently of others, whatever's there on the mail server (in web mail) you'll get in the app.
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Are you trying to tell me that my mail server works correctly with for example gmail cilent, but not with aquamail? (The same version system / the same time / the same telephone) How its possible? Mail server recognized and choose where he can works correctly?
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Two questions:
1. How is the account set in Aquamail? Is it IMAP or POP3?
2. When you look in other mail clients, in which folder do those FB notifications reside? Is it Inbox, or any other?
And also, it might be helpful: Who is the provider for this e-mail account? One of the big ones (Gmail? ...?) or some private server?
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Are you trying to tell me that my mail server works correctly with for example gmail cilent, but not with aquamail? (The same version system / the same time / the same telephone) How its possible? Mail server recognized and choose where he can works correctly?
You never wrote any of that in your original post.
Your question sounded like Facebook stopped sending you emails.
Now answering StR's questions (above) would be a good step towards trying to help you.
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1. IMAP (I have POP3 on my computer and there everything is ok)
2. For exaple in Gmail client FB notifications reside on inbox - normal
3. Provider is the bigest in Poland (Nothing small) but is not big one in the world
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The main Inbox?
What about other messages in Inbox, are they visible in Aqua Mail?
Mail provider - @wp.pl, @o2.pl?
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Yes - the main inbox
Yes, they are
wp.pl
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Yes - the main inbox
Yes, they are
wp.pl
POP3 on your other device (your PC) seems to be the culprit, I guess...
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Yes - the main inbox
Yes, they are
wp.pl
Any errors if you refresh the account / folder in Aqua Mail?
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Sorry, but on my other device (Mobile) i use IMAP - not POP3
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@Kostya Vasilyev: I have no problems / errors when refresh the account. Everyething works example fb notifications. they doesnt come.
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Re: @Kostya Vasilyev: I have no problems / errors when refresh the account. Everyething works example fb notifications. they doesnt come.
This is going to be very very difficult to diagnose since there is no error and we're only talking about specific messages.
There is not going to be anything in the log that says "this is a message that did not download" -- since apparently the app isn't seeing it.
We can try it like this:
- Wait until there is a fresh FB notification message or several in web mail
- Still in web mail: star them and mark unread
- Make a screenshot of those in web mail with dates / time visible
- In Aqua Mail, long press on the account -> diag: message dates -> choose Inbox -> run the log -> send to support (there is going to be a button for that)
AND then right away
- Enable Aqua Mail's debug logging (link in my signature) with "raw session data" enabled
- Open the Inbox and refresh it, wait to finish, send this log file #2 to support too and attach the screenshot of web mail.
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- In Aqua Mail, long press on the account -> diag: message dates -> choose Inbox -> run the log -> send to support (there is going to be a button for that) - Im sorry but when i opening diag and run i have error during test
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- In Aqua Mail, long press on the account -> diag: message dates -> choose Inbox -> run the log -> send to support (there is going to be a button for that) - Im sorry but when i opening diag and run i have error during test
Do you get the error even by running the log with another folder or within a different account?
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Yes :( I have a few accouts and on every i have error with the log. I dont understand it
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Then something's failing on the mail server, can't handle some of Aqua's IMAP commands.
Please capture a different type of debug log - the "Creating a log if something doesn’t work right" here:
http://www.aqua-mail.com/?page_id=232
With the "something doesn't work right" log enabled please:
- Try the "message dates test" log again and wait for it to fail
- Refresh the account / folder, wait to complete
- Send the "something doesn't work right" log to support / at / aqua-mail / dot com.
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And please be warned - I've seen a good number of @wp.pl server issues over the years, so this investigation may end up as "not a bug in Aqua Mail please contact @wp.pl support".
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I wrote to wp.pl - they tested and checked my problems. Still the same problem. They surrended, cos they see no problem with wp.pl server.
And something is in it because... other mailboxes (Not only ...@wp.pl) (...@interia.pl) get no notifications too, so this is AquaMail problem.
I tested gmail too, on my mailboxes and theres is no problem with FB notifications.
What can i do now?
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Well, what can *I* do to help you?
You described an issue, and included someone else's opinion that "it's not their problem" (@wp.pl support).
Good to know, now what?
Should I try my telepathic skills?
Any other ideas?
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I think that when more than one mailboxes from different deliver have the same problems - something wrong is with Aqua
Beside i recieve FB notifications on gmail (The same mailbox - wp and interia)
Can I count on your help?
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Can I count on your help?
Hint: Re-read the previous post from Kostya, and follow his instructions for providing the debug log. Without the log, he has no way of figuring out what might be happening on your device.
https://www.aqua-mail.com/forum/index.php?topic=5716.msg35223#msg35223
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Ok - Message date test is fail. I refreshed my accout and... Where can I find >> Send the "something doesn't work right" log << ?
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Ok - Message date test is fail. I refreshed my accout and... Where can I find >> Send the "something doesn't work right" log << ?
Please capture a different type of debug log - the "Creating a log if something doesn’t work right" here:
http://www.aqua-mail.com/?page_id=232
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Re: Ok - Message date test is fail.
LOL, but the server "is working properly, no issues", right?
Please enable the "other" debug log with "raw session data" enabled - and try to make a "message dates" log again.
This should let me see why the "message dates" log is failing.
OR
Enable the "other" debug log with "raw session data" - use web mail to move a few of those FB messages to another folder - refresh in Aqua - move the messages back to the Inbox - refresh in Aqua again - which I expect should again fail (not see those messages) and send the log to us.
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PS -
It's funny - from my years of experience of writing / supporting this app, I already know that there a few "bad" mail services out there, which often have issues of various types: GoDaddy, wp.pl, Yahoo, Hotmail (from time to time).
But you dear users - no you just don't believe I could possibly know anything about email.
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I installed about 10 other mail clients and every of them had notifications from FB. I tested all of them almost last week. There wasnt problem.
I refreshed my inbox on www but still nothing.
I asked about this problem on 3 forums. People has problems with it in Aqua but they are happy cos they dont like fb notifications
I dont know why other mailclients works correctly. Maybe in AquaMail is something what works wrong on wp.pl.
Now I installed other mailclient (Blue) and i use it equal with Aqua Mail. There I read all mails, here all without FB, and I think that I have to like it. Maybe someday is gonna be change...
Thank You for help.