AquaMail Forum

English - Android => Bug reports => Topic started by: grumpy on October 14, 2016, 06:50:09 pm

Title: Exchange problem
Post by: grumpy on October 14, 2016, 06:50:09 pm

Hi
I have AM on my phone and my tablet for my work exchange account

On the phone with 1.6.4 dev 3 sync all works fine

On tablet with dev 3.7 messages are not syncing correctly. A significant number which have been filed under other folders are still showing in the inbox and a number marked as read are showing unread.

Other accounts (imap) show identical counts on both devices as expected

Any obvious reason or fix?

Title: Re: Exchange problem
Post by: Kostya Vasilyev on October 14, 2016, 10:25:24 pm

Can you please long press on the account -> options and folders -> account options and post a screenshot?

I need to see your "messages to sync" settings and whether "scheduled sync" and "push mail" are enabled.

Oh and does refreshing the account "by hand" (the refresh buttons, pull to refresh) fix things?

Title: Re: Exchange problem
Post by: grumpy on October 14, 2016, 10:39:57 pm

Thanks both for the replies. I deleted and recreated the account and it solved the problem. I do know that settings on the two devices were the same.

Title: Re: Exchange problem
Post by: Kostya Vasilyev on October 14, 2016, 10:44:55 pm

Umm... Please let me know if this happens again and please provide the info I asked for above ("messages to sync" and "push").