AquaMail Forum

English - Android => How do I... => Topic started by: pkgmtnl on August 22, 2016, 12:08:18 pm

Title: I Purchased- But, It is not refreshing automatically to check for emails
Post by: pkgmtnl on August 22, 2016, 12:08:18 pm

Dear Friends,
I purchased aqua-mail Pro version.
but, I am facing a problem that it is not refreshing automatically to check for emails at regular interval say 3min/ 5min.
Even I tried to go for custom time interval, but, I have to refresh manually to check if new emails have come!!!!!
Can someone help with snapshots.

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: StR on August 22, 2016, 04:38:47 pm

You have not provided much detail about your phone/Android.
What are your
1) Android version (and ROM if non-standard)
2) Phone model
3) Do you have any 3rd-party battery optimizers installed?

Android, starting with Marshmallow (6.0) has a doze mode that prevents apps from running in the background. You need to add Aquamail to the "exception" ("white") list.

Some phones and proprietary environments (Samsung, Huawei/MIUI, ...?) have their own battery optimizers that prevent apps from running in the background. You need to add Aquamail to the "white list" for those.


PS. For Kostya: I think it's time to add this type of description to the FAQ. (I had thought it was already there, but I couldn't find it.)
If you've installed any 3rd-party battery optimizers, you need to do the same as described above.


And just in case: have you checked if you accidentally disabled settings for messages syncing?

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: pkgmtnl on August 23, 2016, 11:46:23 am

thanks,
did not installed any 3rd part battery optimizer.
still struggling with same issues, suggest should i uninstall and reinstall?

thanks

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: StR on August 23, 2016, 12:07:58 pm

Can you please provide details about your phone/Android:

Quote from: StR on August 22, 2016, 04:38:47 pm

What are your
1) Android version (and ROM if non-standard)
2) Phone model?

This information is needed to help with your problem.

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: pkgmtnl on August 23, 2016, 02:30:01 pm

Lenovo K3 Note
Android 6.0
2Gb RAM

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: StR on August 23, 2016, 04:39:14 pm

Quote from: pkgmtnl on August 23, 2016, 02:30:01 pm

Android 6.0

As I've written above,

Quote from: StR on August 22, 2016, 04:38:47 pm

Android, starting with Marshmallow (6.0) has a doze mode that prevents apps from running in the background. You need to add Aquamail to the "exception" ("white") list.

Have you added Aquamail to the "whitelist" of the Doze mode?

Title: Re: I Purchased- But, It is not refreshing automatically to check for emails
Post by: Kostya Vasilyev on August 23, 2016, 11:59:48 pm

Lenovo may also have a "battery optimizer" built-in, same as Huawei does for example, or MIUI.

It's best to check with their support -- is there something in this phone which tries to optimize the battery by restricting apps in the background?

I don't happen to own any Lenovo's sorry.

Re: Doze mode

This is also a "battery optimizer" but built into Android itself.

AquaMail should have prompted you to "whitelist" it there, but please check app settings -> mail, receiving.

If not already done, there will be a panel / button near the top there, prompting you to "tap to exclude from Doze Mode" (please do that).