AquaMail Forum

English - Android => How do I... => Topic started by: dpman23 on June 09, 2016, 05:16:37 pm

Title: 2 MSN accounts that wont PUSH
Post by: dpman23 on June 09, 2016, 05:16:37 pm

I have a Oneplus 2, Android 6.0.1, and just added 2 msn accounts and it wont push emails. I always have to resync to see changes. Is there a step I am missing? Under IMAP options, it says "this server does not support IMAP Push.

Title: Re: 2 MSN accounts that wont PUSH
Post by: Kostya Vasilyev on June 09, 2016, 08:18:31 pm

Yes, Hotmail is in the process of upgrading the back-end to support IMAP IDLE (push mail) and a bunch of other things. Not all accounts have been upgraded yet.

But are you really saying something else - that the app isn't checking mail in these accounts at all? It should be, every 15 minutes with the default settings?

Most common reason: various "memory optimizers" and "battery optimizers", either third party apps or things built into the phone / tablet:

- Clean Master - third party app

- MIUI - system setting, covered in the FAQ

- Huawei - system setting:

http://www.aqua-mail.com/forum/index.php?topic=3181.msg15336#msg15336

"It was the program to save energy from Huawei"

- Sony - built-in "Stamina Mode"

In general Android 6+ and so called "Doze Mode" which restricts apps in the background after a few hours:

- AquaMail settings -> mail, receiving -> will have a panel / prompt to whitelist the app for this "Doze Mode" if it's not already

Title: Re: 2 MSN accounts that wont PUSH
Post by: dpman23 on June 09, 2016, 09:55:07 pm

Thanks for your reply.

My second email account was upgraded and it seems to work fine. My only problem seems to be with the first one now. I don't have any memory or battery optimizers. In android under battery optimizers, I checked don't optimize "may drain your battery more quickly." I attached the settings I have for the app.

Title: Re: 2 MSN accounts that wont PUSH
Post by: mikeone on June 09, 2016, 10:30:56 pm

Quote from: dpman23 on June 09, 2016, 09:55:07 pm

Thanks for your reply.

My second email account was upgraded and it seems to work fine. My only problem seems to be with the first one now. I don't have any memory or battery optimizers. In android under battery optimizers, I checked don't optimize "may drain your battery more quickly." I attached the settings I have for the app.

Hi,
I recommend to have a look into this thread and check settings within your second account:
http://www.aqua-mail.com/forum/index.php?topic=4583.msg25860#msg25860
[in particular #2. at account level (account settings)

Title: Re: 2 MSN accounts that wont PUSH
Post by: Kostya Vasilyev on June 10, 2016, 12:24:29 am

Any error messages if you refresh the "bad" account in the app?

@mikeone's post is about push mail specifically -- whereas you've got a more basic issue, with scheduled sync.

Nonetheless, if you long press the account -> options and folders -> account options (as mentioned in the post mentioned by @mikeone) -- there is a per-account "scheduled mail sync" checkbox, and it just may be turned off (guessing).

Title: Re: 2 MSN accounts that wont PUSH
Post by: dpman23 on June 10, 2016, 01:53:25 am

I just unchecked and checked "scheduled sync" and seems to be working fine now until I get my email upgraded by outlook. Thanks for your help.

Title: Re: 2 MSN accounts that wont PUSH
Post by: mikeone on June 10, 2016, 09:47:04 pm

Quote from: dpman23 on June 10, 2016, 01:53:25 am

I just unchecked and checked "scheduled sync" and seems to be working fine now until I get my email upgraded by outlook. Thanks for your help.

Glad to hear that. Thanks for your feedback