AquaMail Forum
English - Android => How do I... => Topic started by: robert@claymetrics.org on April 19, 2016, 08:48:47 pm
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I have read the FAQ on this topic, but always receive Authenitcation Error 535.
I am using pro.
Please list all the parameters I will need including AUTHENTICATION for Aqua Mail. I have it working fine with two other accounts (one a POP, one Gmail), but not the GoDaddy 365.
Thank you. Other than this issue, I love AquaMail and will recommend it widely.
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AquaMail does not support Exchange ActiveSync
Since I'm not sure if Godaddy allows to connect to your account using Exchange web service (EWS) - which AquaMail is supporting - I recommend to access your account using the IMAP protocol.
How to configure an IMAP ccount:
Menu > Add an account
Choose 'Internet mail"
Username:
Your full email address
Password:
Your email account password
Press "MANUAL"
On the next screen you should check predefined configuration
Incoming Mail Server:
imap.secureserver.net
-> change to: outlook.office365.com (for "GoDaddy365")
Incoming Port:
Without SSL - 143
With SSL - 993 [recommended]
Press "NEXT"
Outgoing Mail Server:
smtpout.secureserver.net
-> change to: outlook.office365.com (for "GoDaddy365")
Outgoing Port:
Without SSL - one of the following:25, 80, 3535
With SSL - 465 [recommended]
Press "NEXT'
Edit "Your name" and" Account name"
Press "Save"
Update ;
Incoming + Outgoing/SMTP Server names for "GoDaddy365"[/i]
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For Exchange type access, GoDaddy seems to be a reseller of Office 365.
You will want to use the "Exchange" account type, then press Manual after entering your email and password, and change the server name to "outlook.office365.com".
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For IMAP access:
Enter your email and password, press Manual and double check your settings.
This GoDaddy 365 is brand new (to me, anyway), and I don't know what server names (and other settings) you're supposed to use.
Would be best to check with GoDaddy support.
If you ever find out, please post a follow-up so I can hopefully add an automatic preset to Aqua.
However, what @mikeone posted are the right (to the best of my knowledge) settings for GoDaddy IMAP / SMTP, just not specific to their "GoDaddy 365" product line.
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It looks like GoDaddy offers two different products: Office 365 and Workspace. See the note at the top of this page:
https://www.godaddy.com/help/android-setting-up-workspace-email-4906
I.e., I am not sure if IMAP for Workspace (the one listed by Mikeone) would provide access to the Office 365 e-mail.
Here it explains how to obtain IMAP server settings for Office 365 e-mail, claiming that they are different:
https://www.godaddy.com/help/locating-office-365-from-godaddy-imap-or-pop-settings-9012
(They made it really complicated...)
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Many thanks for the quick response. Here's where I am:
Yes GD has two different emails: Workspace Email (which I do not have) and Office 365 email and productivity (which I have)
The login from GD goes to outlook.office.com/owa/...
From OPTIONS it reports three approaches:
POP outlook.office365.com, port 995, SSL,
IMAP same server, port 993, SSL, and
SMTP smtp.office365.com, port 587, TLS
I have had no success with these.
I am attaching screen shots. Of my setup in AquaMail. Note I am asked for Authentication but don't know what to select (I let it default). I am using Pro Version 1.6.1.5 Is that correct?
I am more than willing to to work this through and document what works once we have resolved it. Also I have no PREDEFINED CONFIGURATION box.
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FAQ. BTW: I did review your FAQ for GD. I was pleased to find it, shows your committment to your customers. Sadly, no joy. This has become a personal challenge to me so I'll gladly work with anyone who has a good idea and report out my results.
Thank you
Robert Petersen of ClayMetrics
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The login from GD goes to outlook.office.com/owa/
That's Office 365.
I've got an account there, works fine with any of: EWS (Exchange account type in AquaMail), IMAP, POP3 (Internet Mail account type).
The server is outlook.office365.com for all of those.
What does GoDaddy support say about this?
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Full settings just in case (those are already baked into the app, and it should be able to recognize Office 365 even if it's GoDaddy making the sale):
EWS (Exchange):
outlook.office365.com
Security: SSL (strict)
Port: 443
IMAP:
outlook.office365.com
Security: SSL (strict)
Port: 993
POP3:
Port: 995
SMTP (sending):
Security: STARTTLS
Port: 587
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Trying EWS per parms above, AM reports: "Account check error, authentication error HTTP/1.1 401
Go Daddy support points me to looking up the parms as I described above. Using those parms I am able to get Android Native email to work fine. That's where their support stops. They support native or the Outlook app for Android. As I say, they both work well.
1-Is my release of AM the same one we are discussing? Or do I need a different version?
2-Am I correct that the AUTHENTICATION parm is left to default of CHOOSE AUTOMATICALLY?
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So they don't want to support it at the protocol level, how nice.
( aside: and which "native" do they support? Nexus, Sony, Samsung, LG, Huawei, Motorola, Gmail app? Those are all different )
Maybe EWS is not even available for these GoDaddy 365 accounts? Turned off?
Yes, the version is fine, Aqua has worked with Office 365 for a year or two now.
Yes, the "automatic" authentication is fine too.
I just found out why Aqua isn't able to discover that your account is Office 365 (to fill in the server names automatically).
The MX record for your domain has a "priority" of zero (0), not valid as far as I know. Will add a workaround on my side.
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I am Android. They support "Native email on Android".
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You are going to workaround the limitation in GD? Well that makes my day. I'll report out complete details at the end.
Many thousand thanks.
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Re: I am Android. They support "Native email on Android".
What I'm saying is: depending on the device's manufacturer, this "native email on Android" is about a dozen different apps.
Re: You are going to workaround the limitation in GD
Only one specific part: AquaMail not detecting that your domain's email is hosted on Office 365, and not being able to prefill server settings.
On the actual issue, afraid I don't have any news.
Like I said, "real" Office 365 + AquaMail = just fine, for about two years.
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Guess what I would do is ask GD support *specifically* about support for the EWS (Exchange Web Services) protocol.
This is a standard part of Exchange, a standard part of Office 365, but who knows, maybe this GD-flavored Office 365 has EWS (as well as IMAP / SMTP) turned off.
Just a guess, I have no way to actually "know" this. But GD support "should".
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GD Tech support assures me that IMAP and smtp are enabled.
They refer to this exchange as "Cloud-Based Exchange". Does that help?
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Re: GD Tech support assures me that IMAP and smtp are enabled.
Then I see no reason why you should not be able to set up the account as IMAP / SMTP (not Exchange).
IMAP / SMTP is "Internet Mail" account type in AquaMail, and you will want to press Manual after entering your email + password and then change both servers (incoming, IMAP and outgoing, SMTP) to outlook.office365.com.
I am able to use these settings, no problem whatsoever, with my Office 365 account.
Re: Cloud-Based Exchange
They can shove the marketing speak up their... air conditioning system (or whatever).
The question was / is: does GD's 365 have EWS (Exchange Web Services) enabled?
Office 365 (not GD 365, or Some Other Name 365) does have EWS, and me and others have been using it for years.
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I have just updated the server names in my previous post in this thread:
http://www.aqua-mail.com/forum/index.php?topic=4622.msg26164#msg26164
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And then another question is:
Does GD 365 want something other than the "email" as the login?
Office 365 uses the "email" for login, and that's what Aqua will pre-fill in server settings.
But maybe GD 365 wants something like "user29830948" (for login) not the email?
Again this is something I can't possibly know.
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1. I am not marking for GD. I reported use of the phrase "Cloud-Based" in an attempt to be clear. Nothing more.
2. Since you have IMAP working, would you please send me screen images so that I can duplicate your setup? Then we would know for sure.
3. In an earlier post, you referred to adapting AquaMail to compensate for the "priority 0" condition. If that has been completed, can you point me to the proper version to try that out?
Thank you for your ongoing assistance in this matter.
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1 - Wasn't directed at you, but at GD support.
Their job is to provide technical assistance and at this they're failing spectacularly.
A marketing term (which "Cloud Based Blah Blah Blah" is) does not help solving a technical issue.
2 - Posting screenshots for both EWS and IMAP / SMTP.
This is my Exchange Online account (which is Office 365 mail without Word, Excel etc.)
These are same exact settings as already posted in this thread, and as listed on MS's support and forum pages:
https://support.office.com/en-us/article/Outlook-settings-for-POP-and-IMAP-access-for-Office-365-for-business-or-Microsoft-Exchange-accounts-7fc677eb-2491-4cbc-8153-8e7113525f6c
https://support.office.com/en-us/article/Set-up-email-on-other-Internet-capable-phones-and-tablets-775748a1-0075-40fd-b630-1d2a84be081a?ui=en-US&rs=en-US&ad=US
Suppose I could set it up as POP3 as well, if I wanted to. No reason at all why that wouldn't work.
3 - This is posted here:
http://www.aqua-mail.com/forum/index.php?topic=4595.msg26232#msg26232
The only difference is that with your current version, you will need to tap Manual and change server settings.
The updated version should be able to discover them.
Once you've got the right server settings into the app, there is no difference.
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The screen shots provide me with a full set of parameters; previous postings were partial.
Using those parms, I'm stuck at the authentication error; safe to conclude your service provider is doing something different than is GD.
I'll go back to the Native android email since it automatically sets up with GD.
I would respectively submit, however, that your GD bashing is directed at the wrong person. I'm not defending them, I'm the customer asking questions. They are unable to resolve this question, admittedly. However, their technical support to me for the full suite of questions I have asked has been spot on. This is the single exception. "Failing spectacularly" does not seem appropriate.
Bottom line, thanks for trying.
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Re: your service provider
My mail provider is Office 365, the real thing from Microsoft.
Now (some of) the questions were:
Is GD 365 really Office 365 as it seems to be?
If it is, why is authentication failing?
Are you supposed to use a login that's not your email but something else?
Does GD 365 support EWS? IMAP?
In general, is there something different about GD flavored Office 365 compared to real Office 365?
As I understand, GD support was not able to answer any of those questions.
In the end, it's their mail service (rebranded, whatever), and they were not able to make it work, even though in this situation, they are the ones who should *know* compared to my *trying to guess*.
So yes it is "failing spectacularly".
But I'm not surprised, really, this falls in line with some things about GD's own mail "solution".
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1. Many of these questions were not asked by you of me previously.
2. Godaddy never advertised support of AquaMail. Readers can look to your website to see what promises were made.
3. I am not asking for a refund of my upgrade.
4. I am returning to my Samsung native Android mail because it automatically handles GD for me as well as my other POP accounts.
5.I will not comment on your customer service attitude. Readers can decide for themselves.
I will deactivate my forum account.
Thank you for trying.
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My "attitude" is simple:
There are hundreds of mail services out there, GD is just one of those, and hundreds of mail apps.
Those mail services and mail apps are able to interoperate by:
1) following standards
2) providing technical information where necessary
There are no issues using AquaMail with real Office 365 accounts. Zero. None.
Now GoDaddy takes Office 365 and "does something" so it no longer works with this particular app (and possibly others).
What is it they did?
Do you expect *me* to know?
How? Crystal ball? Chicken feathers?
GD are (someone there is, hopefully) the one(s) who know what they did, how their "cloud based mail service which sounds like it's Office 365 but clearly not same Office 365 or else it would just work" is different from the original, real, genuine Office 365.
But their support doesn't seem to want to discuss that.
And you don't seem to be willing or able to push them for those answers.
One more time, slowly:
They took Office 365 and somehow made it different so it happens to no longer work with AquaMail (and possibly other apps).
I have absolutely no way to know what they did.
And they are not telling.
They aren't even capable of discussing it at an appropriately technical level: "just use the stock email app" does not clarify anything technical.
A bunch of incompetent clowns (yeah, they're a large company, so OK, "a large bunch of incompetent clowns").
And yes, I read above that you're going to use the "native" email app.
Sure, whatever, if GD's "365" is mangled so only this one choice works, well, what can I do?