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English - Android => Bug reports => Topic started by: daneroner on February 05, 2016, 07:41:49 pm

Title: Messages dissapeared
Post by: daneroner on February 05, 2016, 07:41:49 pm: Hi
Yesterday I received an error message during a synchronization (I did not see it properly) and, from this moment, the messages contained in my two accounts (inbox, sent, trash folders) dissapeared.
When I tried to synchronize, I download only 25 message in each account inbox (messages that I had previously in my phone), but none of sent.
I see the crash log file, but it does not refer nothing from yesterday.
It seems that app works well but I would like if it is possible to recover my lost messages (if they are still in the phone).
Title: Re: Messages dissapeared
Post by: mikeone on February 05, 2016, 07:47:55 pm: Are your accounts configured as POP3 or IMAP?
Title: Re: Messages dissapeared
Post by: Kostya Vasilyev on February 05, 2016, 11:05:31 pm: Sounds like the apps' database got corrupted and then Android deleted it (the database), including all message text and folder settings which the app stored there.

It does happen, very rare, but very unpleasant for sure (and the code in Android to detect and delete corrupted databases is from 2010, long before my app even existed).

To restore the "mapping" of "special" (Sent, etc) folders to server folders, please do this:

- Long press the account
- Options and folders
- Folders

Let it refresh

- Find the Sent folder, tap its name, choose "Sync with [ Sent ]".
- Repeat for Deleted and Drafts, and possibly Spam and Archive.
Title: Re: Messages dissapeared
Post by: daneroner on February 08, 2016, 12:34:53 am: Thank you Kostya.
It seems that database was corrupted.
I tried your solution, but when I arrive to "Options and folders", I only see the Inbox folder with no options to refresh, look for another folder neither synchronize.
What I am doing wrong?
Title: Re: Messages dissapeared
Post by: mikeone on February 08, 2016, 01:09:55 am: I want to ask again :
Quote from: mikeone on February 05, 2016, 07:47:55 pm
Are your accounts configured as POP3 or IMAP?
Title: Re: Messages dissapeared
Post by: StR on February 08, 2016, 01:24:33 am: Quote from: daneroner on February 08, 2016, 12:34:53 am
Thank you Kostya.
It seems that database was corrupted.
I tried your solution, but when I arrive to "Options and folders", I only see the Inbox folder with no options to refresh, look for another folder neither synchronize.
What I am doing wrong?

From these symptoms, it sounds you might have a pop3 account. Hence the question:
Quote from: mikeone on February 05, 2016, 07:47:55 pm
Are your accounts configured as POP3 or IMAP?
Title: Re: Messages dissapeared
Post by: daneroner on February 08, 2016, 02:05:45 pm: Hello,
Yes both are pop3 accounts
Title: Re: Messages dissapeared
Post by: StR on February 08, 2016, 03:53:42 pm: With pop3 accounts only Inbox is synced with the server. Your Sent folder was local, so it looks like that died. IMAP is a much better choice, as all folders are (can be) saved on the server (can be synced).
Title: Re: Messages dissapeared
Post by: mikeone on February 08, 2016, 08:43:05 pm: Quote from: daneroner on February 08, 2016, 02:05:45 pm
Hello,
Yes both are pop3 accounts
Tatatataaah...
-> POP3 is (mostly) a pain for users on a mobile device :(
Title: Re: Messages dissapeared
Post by: daneroner on February 08, 2016, 08:55:51 pm: Ok.
Thanks to all
Title: Re: Messages dissapeared
Post by: mikeone on February 08, 2016, 09:27:31 pm: Quote from: daneroner on February 08, 2016, 08:55:51 pm
Ok.
Thanks to all
If possible, I recommend to connect with your webmail accounts by using the IMAP protocol(in AquaMail).