AquaMail Forum

English - Android => Bug reports => Topic started by: GregW on October 13, 2015, 11:38:36 pm

Title: Suddenly "Error synchronizing mail: Error connecting"
Post by: GregW on October 13, 2015, 11:38:36 pm

I have been using AquaMail Pro for a little more than a week. LOVE IT.  But suddenly today, I am getting this error every time I am on WiFi.  And this is on every WiFi I tested - six of them.  Switching to mobile data fixes it. Switching to WiFi breaks it.  Ideas on what/how to debug/test?

TIA

Greg

Title: Re: Suddenly "Error synchronizing mail: Error connecting"
Post by: mikeone on October 14, 2015, 12:08:31 am

Please "catch" the issue by creating a debug log file and send the log file to kmansoft / at sign / gmail / dot com (and disable logging afterwards).

Creating debug logs for in-depth diagnostics: http://www.aqua-mail.com/?page_id=232

... and the developer need some more information:

> your mail provider
> pop3, IMAP or Exchange (EWSl account
> incoming configuration:
    > server name
    > security type (SSL,...?)
    > Server port
> outgoing server
    > security type (SSL,...?)
    > Server port

Thanks!

Title: Re: Suddenly "Error synchronizing mail: Error connecting"
Post by: Kostya Vasilyev on October 15, 2015, 01:52:48 am

Got the log, thank you.

It's an issue with IPv6.

I've already (email) suggested checking app settings -> network -> making sure that "DNS Resolution" is enabled (which is the default).

Another thing worth trying is to change the mail servers from imap.gmail.com to imap.googlemail.com and from smtp.gmail.com to smtp.googlemail.com .

You can do it by long pressing the account -> account setup -> Manual.