AquaMail Forum

English - Android => How do I... => Topic started by: mridahh on May 14, 2015, 08:49:45 am

Title: Fix not receiving notifications
Post by: mridahh on May 14, 2015, 08:49:45 am

Hi. I am having some problems  with not receiving notifications of new mail,  when I check my mailbox the mail is there and marked as read. This does not always happen but most of the time. Other times I get the notification  and it is in the mailbox as unread. Could some assist me with this matter. Ridah

Title: Re: Fix not receiving notifications
Post by: mridahh on May 14, 2015, 09:29:24 am

Hi Paris,  I am using outlook  on my desktop and this happens even if the mail is unread  on my desktop.

Title: Re: Fix not receiving notifications
Post by: Kostya Vasilyev on May 14, 2015, 11:13:25 pm

>> Outlook will mark as read the messages it downloads from your server. Please look into Outlook settings in order to deselect the option marking downloaded messages as read (I don't use Outlook myself to tell you exactly where to find this option).


No, no, no.

It's completely different.

If you have AquaMail using IMAP -- then it will sync read/unread state from the server.

And if you have Outlook using POP3 -- then most mail servers will mark any retrieved messages "as read", on the server, which will then sync into AquaMail as read over IMAP.

BUT

Since POP3 doesn't have read/unread state sync -- your messages will show as unread in Outlook.

Remember that mail apps don't sync with each other -- they sync with a central place, your mail server. And sync capabilities are different between IMAP and POP3.

So it would be much more relevant to check how messages appear *in web mail* (the closest we can get to "on the mail server") -- after Outlook fetches them.

If my theory is actually right, and the issue is the mixing of POP3 with IMAP -- then I recommend switching your account Outlook to IMAP as well (I think it's can only be done by re-creating the account). IMAP is the preferred way to access same mail account from multiple devices / apps, be they mobile or desktop.

Title: Re: Fix not receiving notifications
Post by: Kostya Vasilyev on May 15, 2015, 12:08:37 am

Yes, exactly.

Just wanted to spell out the process a bit more -- it's not "Outlook marking messages as read" -- it's "mail servers will mark messages as read when they're downloaded over POP3".

That's just a guess at this point, though -- since I have very little info.