AquaMail Forum

English - Android => Bug reports => Topic started by: window24me on April 15, 2015, 05:11:38 am

Title: Trouble connecting to server
Post by: window24me on April 15, 2015, 05:11:38 am
I finally found an android app that does my iCloud account, but now I cannot connect to my main domain account. Something that has worked in all other apps I've tried. I keep getting authentication errors. I have tried tweaking the settings without success. My host won't help as this is not a supported software.

I've attached the server settings they show online, and these settings work every time in all other apps. I do notice that AquaMail does not seem to have all the options I'm used to seeing.

Can anyone shed any light on this?
Title: Re: Trouble connecting to server
Post by: mikeone on April 15, 2015, 07:55:20 am
...
I've attached the server settings they show online, and these settings work every time in all other apps. I do notice that AquaMail does not seem to have all the options I'm used to seeing.


Hi window24me,
Which options are you missing to see in AquaMail's account settings?
Title: Re: Trouble connecting to server
Post by: Kostya Vasilyev on April 15, 2015, 03:07:37 pm
For incoming or outgoing server or both?

- you need to use "Internet mail" account type.

- after entering your username / password, press Manual (not Next) to access those "more advanced" settings.

- on the incoming server setting page, try changing "authentication" from "choose automatically" to "prefer compatibility"

- press Next to go to outgoing server setting and change "authentication" to "SASL PLAIN" (SASL LOGIN is another good one to try, but avoid "CRAM-MD5")

- press Next to try to validate
Title: Re: Trouble connecting to server
Post by: window24me on April 15, 2015, 10:10:00 pm
MikeOne & Kostya,

I must apologize profusely. I went back to another app, and discovered an error in my entries. Yes, was using an older password. This is why a carpenter is not meant to have a Smart Phone!

Again, thank you for all your help and quick responses. I will now go hammer some nails really really hard.

Yes, it's working now, perfectly. I will post a great review in a bit.
Title: Re: Trouble connecting to server
Post by: mikeone on April 15, 2015, 10:26:23 pm
Great to hear that it is working now.
Enjoy this incredible useful app.  Thanks Kostya for your amazing and ongoing development.
 :D
Mikeone