AquaMail Forum

English - Android => Bug reports => Topic started by: rick.ca on August 12, 2014, 07:00:32 am

Title: Shaw.ca Account Setup Preset
Post by: rick.ca on August 12, 2014, 07:00:32 am

I'm curious why Shaw accounts need special treatment, but that's not the issue now. The preset no longer works. The Exchange server is now wm.shaw.ca (see https://community.shaw.ca/docs/DOC-1064), not mail.shaw.ca. (I have no idea when it changed.) It seems the preset forces the old server to be used, making it impossible to add an account.

Title: Re: Shaw.ca Account Setup Preset
Post by: Kostya Vasilyev on August 12, 2014, 03:59:40 pm

There is no EWS at wm.shaw.ca, I assume they went with ActiveSync. Aqua uses EWS, not ActiveSync.

The preset uses Internet type mail, not Exchange type mail, and the settings there are consistent with Shaw's support page:

https://community.shaw.ca/docs/DOC-1056

Incoming: POP3 (no IMAP), pop.shaw.ca, port 110, no encryption

Outgoing: mail.shaw.ca, port 587, STARTTLS encryption

I just verified that these servers are still there. Don't have an account @shaw.ca, so can't verify authentication.

Note that these incoming server settings don't use encryption. This is per Shaw's help page, above.

Right now it's possible to use SSL encryption + port 995, but I'm not going to change the app's preset -- if it's not officially documented, it can stop working at any time.

And of course there is nothing to prevent anyone from using Manual account setup and entering any settings to his / her liking.

Title: Re: Shaw.ca Account Setup Preset
Post by: rick.ca on August 13, 2014, 12:06:09 pm

Thanks for the prompt reply, even if it's not good news for me.

I've been using POP3 for Shaw, but got the impression I could now use Exchange and finally mirror my desktop Outlook mail to my phone. In other words, wishful thinking.

I've found the single-folder history sufficient while I still rely on Outlook for folder-based organization and archiving of messages. This involves the use of my Gmail account and some Outlook rules (in a manner I might improve if it didn't make my brain hurt) to get a result that suits me.

Title: Re: Shaw.ca Account Setup Preset
Post by: Kostya Vasilyev on August 14, 2014, 01:26:26 am

Well, I'm not the only one who chose to not implement ActiveSync -- for the same reason, MS's complicated licensing.

I mean, look at Thunderbird for example. Built-in IMAP support, and a third party plugin for EWS.

If you're a paying customer of Shaw, why not demand better? IMAP?