AquaMail Forum
English - Android => How do I... => Topic started by: ryanmayo on March 20, 2014, 05:28:06 pm
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I just returned to Aqua Mail Pro after using the embedded email client on my Note II. When I synced my folders for the first time, any mail already in my inbox pulled down to the phone. Now the phone says I have 3 new messages, but when I open the inbox, it only shows the old mail in the inbox. When I log onto my godaddy.com webmail, I see that there are three new unread emails there. I have push enabled IMAP configured on my phone. I have googled the crap out of the issue and do not find an answer. Any suggestions, folks?
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Ah, GoDaddy.
This is to be expected :(
Things like these have been going for years, before my app even existed (affecting Outlook, K9, Apple Mail)...
This has to be fixed in your account on GoDaddy's side. I believe they call it "resyncing the account" and I just had one user last week who was persistent enough to get them to do it.
And then all these issues went away.
But - and this is the tricky part - GoDaddy's support will put up a lot of denial at first ("your account is just fine, it's the app") - and you've just got to keep pushing through that.
This is very educational:
http://social.technet.microsoft.com/Forums/office/en-US/87e951ba-96c9-4f3b-aa73-f6e740908aa3/unstable-godaddy-imap-email-in-outlook-2010?forum=outlook
It's not you or Microsoft who has the problem. I finally was forced to move all of my client's email to another provider, Bluehost, one weekend in desperation after GoDaddy's services became unusable. Email would simply stop on peak days and times (usually Mondays and Thursdays) - Outlook send/receives would time out, Outlook would hang, the smartphones' email client, K-9, would hang, and when it was working we were having a host of bizarre issues such as deleted emails reappearing, emails vanishing, etc.
Complaining to GoDaddy was worse than useless. It was exasperating. As my client's business ground to a halt, GoDaddy was telling me that it was my problem or Outlook's or K-9's problem, and no, they couldn't help me in the least with these clients. They said that since their webmail didn't show any issues, they weren't having a problem. I pointed out that this was not a valid comparison, that using webmail is not the same as engaging in an IMAP protocol between the client and the server, etc., but it didn't matter.
Oh, they said, we can upgrade you to hosted Exchange and these problems will go away. Hmmm, now it's all making sense to me... hosted Exchange is a money maker for them, but these cheap, piddly little IMAP accounts aren't It's all economics. Screw up your IMAP services or refuse to address the problems and push their customers to Exchange.
When I pointed out to them that these issues didn't happen outside of peak hours, that there must be some sort of bandwidth issues or bottlenecks within GoDaddy's servers, they ignored me. When I was asked to be escalated to level two support, the responses were the same.
I can say that after switching to Bluehost months ago, we haven't had any service issues. Email flows at the same speed regardless of the day or time. Things don't reappear or disappear. Given the complexity of the IMAP protocol, and with the amount of shared email accounts that we have, that is saying a lot. One of our email address is shared across six clients (a mix of Outlook 2010 and K-9 clients) and it has never had a glitch.
My advice to you is to migrate to Bluehost's email. Their tech support is friendly and absolutely stellar. They will stay with you and answer all of your questions intelligently without any attitude. Their prices are right, too. I can't be happier.
Now, I personally (Kostya Vasilyev, the developer of Aqua Mail) have never used BlueHost and don't think it's the only workable solution...
... in my experience, GoDaddy is the only "solution" with unreliable IMAP that can return inconsistent data (compared to web mail, or even from one mail check to the next).
So, if you can switch from GoDaddy to some other mail service, that's what I would recommend. Otherwise, please contact their support (and be prepared to deal with the BS).