AquaMail Forum

English - Android => Bug reports => Topic started by: Fcasoli on January 20, 2014, 09:29:36 pm

Title: unread counter issue with Apex and KitKat 4.4.2
Post by: Fcasoli on January 20, 2014, 09:29:36 pm

Hi,

I cannot visualize unread counter in my home, I have AquaMail active in Apex Notifier, but the counter is not visible, the same setting in S4 Mini with Android 4.2.2, but visible in this device.

Could that be due to 4.4.2?

thanks

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on March 22, 2014, 01:24:44 pm

Константин, у меня та же проблема на LG G2  с 4.4.2
Apex пишет, что моё email-приложение не поддерживается :-(

В чём может быть проблема?

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on March 23, 2014, 11:34:32 pm

I just installed: Apex Launcher + Apex Launcher Pro Key + Apex Notifier and it just worked.

This is a Samsung Galaxy S4 with 4.4.2 (custom ROM based on stock - Omega - highly recommended).

All I had to do was enable "Notification settings" and "External Notifiers" in Apex Launcher settings.

I'm not seeing anything about AquaMail in Apex Notifier settings -- and I don't expect to, since Aqua has built-in support for Apex.

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on March 23, 2014, 11:36:29 pm

I think the most important part was enabling the top-right "toggle" setting on the "notification settings" screen (black, above).

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on March 24, 2014, 07:54:34 am

Checked everything you mentioned above, but still no any sign of notification  :(

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on March 25, 2014, 02:43:04 am

Um, I'm not seeing the "black" settings screen -- which I think is the most important part -- "Notification settings" in Apex Launcher itself.

The blue toggle thing, upper right, has to be enabled (saying "On") -- and the "External notifiers" checkbox has to be enabled (checked) as well.

As for the screenshot with "Your Email app is not supported": I am unable to identify how that error message comes about, but Aqua requires absolutely no configuration on that screen, which is the settings for Apex Notifier.

1 - Apex Notifer just needs to be installed.
2 - Apex Launcher Pro has to have the blue toggle "On" and "External notifiers" checked.

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on March 25, 2014, 08:55:09 am

The error "application not supported" appears when you launch the Notifier app directly from app drawer or from the Apex settings (screenshot enclosed), and try to checkbox the Email option.
I reinstalled the Notifier, but it did not help :-(

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on March 26, 2014, 01:08:57 am

At this point I'm inclined to ask you to contact support for Apex Launcher.

Feel free to collect a debug log in Aqua, though (see the links below). If you do, I'll need you to capture refreshing an account, preferably with unread messages in it.

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on March 26, 2014, 07:48:02 am

Log attached :-)

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Fcasoli on March 26, 2014, 09:41:11 am

I'm using Nova for this reason. Chaton also shows the same problem with Apex.

Inviato dal mio SM-N9005 utilizzando Tapatalk

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on March 29, 2014, 01:34:32 am

@sherrie -- Thanks for the log. I can see the app sending the unread count to Apex -- the rest is up to it.

One thing I remembered only now is that Aqua has to be installed *after* Apex, so it can get the permission to send those updates. This is how the developer of Apex set it up.

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on March 30, 2014, 06:23:30 pm

Exactly! Backuped account, reinstalled Aquamail, restored account and the notification works perfectly  ;D

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Kostya Vasilyev on April 03, 2014, 09:25:12 pm

Good. If this is an issue for you -- feel free to ask the developer of Apex to remove the permission, "com.anddoes.launcher.permission.UPDATE_COUNT".

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: sherrie on April 04, 2014, 05:27:50 am

Thanks! Sent them an email!

Title: Re: unread counter issue with Apex and KitKat 4.4.2
Post by: Fcasoli on April 11, 2014, 02:16:04 am

I have updated Aquamail without removing it and unread counter is working now.
A update od Apex Notifier is available, with fix, now all is Ok also with Android 4.4.2...

Great Apex!



Galaxy Note 3