AquaMail Forum

English - Android => How do I... => Topic started by: hawk1903 on December 11, 2013, 12:25:56 pm

Title: I can receive but can't send messages
Post by: hawk1903 on December 11, 2013, 12:25:56 pm

I have the inbox folder but don't have the sent folder. Also can't send messages. It says 'Network error'. Anybody help me please  :-[

Title: Re: I can receive but can't send messages
Post by: Kostya Vasilyev on December 12, 2013, 11:54:16 pm

With so little info, and my crystal ball needing an oil change, I can hardly see how to help...

Check your outgoing server settings, I guess. Ask the network admin / support staff of this mail service about the right settings for their outgoing server.

Try changing the port number from 25 to 587 (no encryption) or 465 (with SSL)... 25 is often blocked by Internet providers and/or mobile operators.

"Network error" means the app tries to connect and can't. It's not a bug in the app, it's genuine.

Title: Re: I can receive but can't send messages
Post by: hawk1903 on December 15, 2013, 01:32:06 am

How can I reach outgoig server settings? I couldnt find it.

Title: Re: I can receive but can't send messages
Post by: Kostya Vasilyev on December 16, 2013, 02:04:29 am

In the account list:

Long press the account -> Account setup -> Manual -> Next.

It would help if you posted your current outgoing server settings, and let me know if the device is on WiFi or mobile when the issue occurs.

Obviously I'm not asking for your login / password, just server name / encryption type / port number.

Note that AquaMail won't let you complete account setup until it passes server tests (the app connects, logs in, tries to send a message and aborts). This means that something else changed - the device's connectivity / network, or maybe the server itself now requires different settings.

Title: Re: I can receive but can't send messages
Post by: hawk1903 on December 19, 2013, 10:00:59 pm

Thank you :) I'll try