AquaMail Forum

English - Android => Bug reports => Topic started by: agopian on September 11, 2013, 10:01:58 am

Title: can't empty the trash.
Post by: agopian on September 11, 2013, 10:01:58 am

hello everybody, sorry for my english, i use google translate
first, congratulations for this great soft

I use a samsung galaxy note 2, I have a pro version of the software

i have a problem :

I can not empty the trash.
Every time when I want to empty the trash, it resets the counter to zero, but then after a new sync, deleted messages back to the trash
What should I do? thank you

Title: Re: can't empty the trash.
Post by: Kostya Vasilyev on September 12, 2013, 01:45:15 am

Is this a POP3 or an IMAP account?

Could you record a debug log as described below?

http://www.aqua-mail.com/?page_id=232

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In the application’s settings, open “Debug” section (at the bottom) and enable “Debug logging” there. Set “Log output location” to “Root of memory card”. You will need to enable “Include raw data” most of the time, if the issue is related to specific message(s) or account(s).

Once logging is enabled, please repeat whatever was causing the issue.

After having done this, you can disable logging and send the log file, stored at the root of your device’s memory card
and called log-AquaMail.txt, to kmansoft / at sign / gmail / dot com.

The log does not contain your email account passwords.
---

While the log in enabled, please be sure to capture the issue: empty the trash, and then run a sync.

Title: Re: can't empty the trash.
Post by: hardcorerzeznik on September 29, 2013, 11:17:34 pm

I have similar problem:
I receive mail and after reading I'm removing it to Trash folder. When I want to empty the trash AM returns error with message: "Mail synchronization error: network error". I don't have problems with my internet network. In attachment I'm adding my bug-report.

Title: Re: can't empty the trash.
Post by: Kostya Vasilyev on October 05, 2013, 02:16:50 am

Ah, our old frield O2.pl. Since the recent update (late August, I believe) there is one issue after another.

1 - The server claims to support UIDPLUS, but in practice, does not return the assigned UID after a UID COPY (when AquaMail is moving the message into the account's Deleted folder).

Sending: kman5 UID COPY 3575 "Trash"
***** the server's response should include the UID assigned in the new folder here *****
kman5 OK COPY completed

2 - Next, when AquaMail tries to locate the message by its RFC822 Message-ID, the server disconnects after the app sends its search command. I think that means a server crash.

Sending: kman4 UID SEARCH HEADER Message-ID "<8918ae$2d84k1@smtp01.inteligo.pl>"
***** ERROR: Error locating message by message ID
java.io.EOFException: Unexpected end of network stream
   at org.kman.AquaMail.io.LineReader.onEndOfInput(LineReader.java:283)
   at org.kman.AquaMail.io.LineReader.fill(LineReader.java:288)
   at org.kman.AquaMail.io.LineReader.readString(LineReader.java:80)

Please contact O2.pl support with the above items. It should make sense to them, they should know what to do.