AquaMail Forum

English - Android => General Discussion => Topic started by: tomden on September 09, 2013, 07:31:01 am

Title: Can't view my attachment in aqua mail
Post by: tomden on September 09, 2013, 07:31:01 am

Dear all. Now, I want to share my ploblem, I can't solve.

I can't view any attach (word, excel,...) in aquamail althought complate load and I setuped support software.

In Attachment BUTTON, I can't view but I can Save and Open.

My phone is Galaxy Nexus, Andoid Jerry Bean 4.3, Aqua 1.2.5.0

It's not my ploblem in Galaxy nexus, Jerry Bean 4.2

I hopy you have a advice for me.

Title: Re: Can't view my attachment in aqua mail
Post by: Kostya Vasilyev on September 10, 2013, 02:51:59 am

Do you actually have an app installed that can handle Word documents? I mean on the 4.3 device?

Title: Re: Can't view my attachment in aqua mail
Post by: tomden on September 10, 2013, 07:33:01 am

Dear Kostya Vasilyev.

I using officesuite 7. It is nomal when I open offfice file.

Title: Re: Can't view my attachment in aqua mail
Post by: tomden on September 10, 2013, 07:40:10 am

After load complate, Error when i click in file: Error fetching message content

Title: Re: Can't view my attachment in aqua mail
Post by: Kostya Vasilyev on September 11, 2013, 02:39:05 am

Error fetching message content is something else... It means those attachments can't be downloaded in the first place.

Could you record a debug log with "session data" enabled, capturing the issue, and email the result to me at kmansoft / gmail / dot com?

http://www.aqua-mail.com/?page_id=232

Under "Creating a log if something doesn’t work right"

BTW - same account and server on both devices? Do same exact messages work differently on them?